Get matched with top window a/c unit service or relocation pros in Wilkinson, IN

"Very warm weather.  Home of elderly mother.  A/C stopped working the evening before.  A quick call to Hoff the following morning received a very prompt response that day.  Mike diagnosed the problem immediately, telephoned me with thorough explanation of problem and cost, and took care of the matter in a short time.

I have no doubt that Mike remained long enough to ensure that his repair was appropriate, and that no other repairs were necessary.  There were no other A/C failures during the remainder of the cooling season.
Highly recommended."

"We love Roy Rogers! You never think of it until your heat or A/C is out, but glad to have them service our house for both. They came out today within hours of my call on one of the coldest days of the year. Thanks, Roy!"

"The whole situation was great from the phone call to find a plumber who would come as an emergency on a SUnday; I was vey pleased with the service I received and I would highly recommend Hope Plumbing."

Hello, I’m Moses. I’m proud to be part of a dedicated and skilled team that truly understands the importance of keeping your home comfortable and safe. We specialize in plumbing, HVAC, and electrical services, and we’re here for you around the clock. Whether it’s a leak, a sewer backup, or an HVAC emergency, you can count on us to respond quickly with care and expertise.\n\nWe recognize that unexpected issues can be stressful, and we strive to alleviate that burden by offering competitive prices because we value your hard-earned money. Our goal is to provide you with not just solutions but also peace of mind. Don’t hesitate to reach out to us; we’re committed to delivering outstanding customer service and high-quality work that you can trust.

"Steve was very easy to contact to make the appointment. He called to tell me he was on his way and showed up when he said he would. He did a thorough check of our air conditioning system and let us know we needed new dampers and a control board. I was so impressed by Steve's customer service that I signed up for Steve's annual service agreement. Rest assured, I will not be calling another contractor for HVAC needs. Steve has earned a lifetime customer."

"Beware,  semi-rational rant to follow. Now is the time to bail out.

 Disclaimer:
I don't like giving bad reviews (search my reviews) and this one is more for the industry (HVAC & gen'l appliance repair) than for this particular company.

I don't know how to put this but let me try. I'm not really happy with this service industry as a whole. Their pricing on parts and labor is so bloated it is not a wonder that more people are learning to do the work themselves. I have, as well.  This company installed 2 Aprilaire WH humidifiers for my 2 separate furnaces in 2002. I do yearly maintenance on the systems. Last year I noticed one of my units was not not working. I ordered a new electrical cord (the old one was frayed after the unit fell off the furnace duct) and I replaced it myself, but this was apparently not the problem. This year I noticed the other unit was not working and decided that an $80 diagnosis fee was reasonable since I had 2 units on the fritz. I was able to get the tech to come out the same day I called. He found one unit had a dead blower fan. The other unit's fan was not coming on for one or 2 reasons. Either the motor fan was stuck against the motor housing which apparently had suffered  a large crack after the unit fell, or the connector was not making contact with the connectee. The face of these units (the heavy part) is held on by plastic snaps (this needs to be rethought). He got this one going by jiggling the blower fan/housing &/or aligning the connection better, though it was a temp fix and I was advised to secure the unit to the furnace vent as the vibration of the  misaligned fan might jiggle it loose. After he left, I used some bungee cords to do this.  I was presented with a bill that came to about $162 and left with one still dead unit, and another that would need to be repaired further. I had an Angies list coupon that gave me a 10% discount, but not the $16 I expected, but $7 as it only applied to one of the charges (not the diagnosis fee).   I asked 2 questions. Why the extra charge $68, and what would it cost to fix the 2 units. The extra charge was because in addition to diagnosis, he had fixed one unit.  To fix the units correctly he would have to order the parts and then come back @ $150/hr labor + parts. I asked why, since I had told the co. what might be wrong with the units, they did not bring parts up front. I asked him if there would be a 'truck charge' if he came back and he said no. It's probably included in the $150/hr labor charge. I know the tech doesn't get this money, but who can afford to spend that kind of money for service? I found I could buy a  brand new unit for $197 (delivered). I could replace one unit (easy) and use the motor from the replaced unit to fix the other (and have some extra parts for future repairs). I could also order just the parts for about $125. I would be interested to know what these parts would cost me through the HVAC dealer. I found this same unit on the web for about $400. I gladly paid for the diagnosis (grudgingly for the 'fix'), but to have them repair the units would make no sense economically. I had a discussion with a Co. rep and suggested they bring parts with them (@ these prices). She thought that had some merit. I ordered a complete new unit from a Co. on the web and will do the repair myself. My impression is that though they sell these units, they are not really set up to repair them efficiently, and the way they operate ends up costing  more $$ for the consumer. Something's got to change or we will all become HVAC DIY'ers...
p.s monkeying with the drain tubes on these units left me with burn marks on both forearms (furnace hot air pipe is nearby). Real men expect this (real men are stupid) ..lol. Pictures upon request.  I have medical insurance...Real men don't go to Dr.s... Cheers"

"Great service, timely and diagnosed perfectly. Came back with parts quickly and made the fixes. Very good service provider and will definitely use again."

"We own a home-based business which relies heavily on our computers operating efficiently. We have had a service contract with another computer repair business for several years. Recently when we were having problems with our computers, we tried contacting our service contractor multiple times. He never responded. Feeling frustrated, I contacted James at North Alabama Technical Services and explained our situation. He instantly came to our rescue. He "cleaned-up" our computers and took care of all the problems we were experiencing. He went above and beyond to help us in our dire time of need. We would strongly recommend James and his company for computer service needs. We have now retained him on a service contract and are looking forward to working with him in the future."

"Tim had to reschedule our Appt but they notified me 48 hours before the Appt and I was able to arrange for another day. Tim came and checked out the Unit and it had leaked all the coolant out and even though the unit was only a little over four years old there was a big problem with the condensing unit (Tim showed me the evidence of the repair that had been done by another company and was not successful in fixing the problem) He was professional he did not throw the other company under the bus but did explain in detail the function and the purpose of the attempted fix. He explained the options of an attempt to repair it again or replace the whole condensing unit. I bought the home only 3 months ago and this was not a happy moment. Tim checked to make sure there was still a warranty on the unit and luckily there was.... I agreed with Tim that a better option would be to put in a new unit which would be covered for two years. He discounted the labor 25% as a gesture in being inconvenienced for not making the first Appt. He set up a date to complete the work only 2 days from today."

"Everything went fine with the removal of the old unit and the installation of the new unit.  The only thing that I was not expecting as the $49 service fee they charged me to install it."