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"Henry was knowledgeable & professional. He replaced my pool pump quickly & efficiently. Highly recommend."

"Poorly. The chemicals were usually maintained adequately, but not always. One time when we had a major clarity issue, it took me reaching out to the technician directly (who was the one employee who seemed to care about the service provided by the company) in order for it to be remedied. The major issue I had was that their technician broke our pool chlorinator while removing the cap to replace the chlorine tabs. I realize that this sort of thing can happen, so it was not a big deal. However, it was an integral part of our system, so it needed to be replaced. Without it in place, the pool pump/filter could not be run, as it would simply pump all the water out of the pool. The technician said he would put in a work order for repair. I did not hear from them for two days, so I called them, Apparently, the technician never put in the work order, or the company simply ignored it, because they had no record of the issue. They worked up an estimate, and said I would have to pay $304 for the repair. When I told them the system was fine prior to the technician arriving, and was broken by him, they simply said their technician informed them that the item was broken under normal maintenance procedures, and that they could only repair it under the terms of the estimate they sent me. I informed them that the reason it broke was that the technician had previously tightened the cap too tight, which required an extreme amount of force to remove, thereby breaking the chlorinator. I had looked at the chlorinator, and noticed that the technician had installed the cap so tight that it had squeezed the silicone seal out of the cap. i also informed them that i had already replaced the seal once due to their technician over tightening the cap. I was again told the same statement about them only being able to repair the item under the terms of the estimate provided to me. They never offered to have someone come out and look at the broken item, or anything else to make me feel better about using their services. It seemed to me that they had experienced issues before, as their response was very canned, as if it had been written by their attorney. So, I canceled my service with them, and have repaired the issue and am looking to move on to another company. I called the original technician, who seems to me to be a responsible and knowledgeable individual, to inform him of the issue with the chlorinator. I did not expect anything from him, and simply wanted to let him know what type of company he was working for, as I feel he deserved better. He told me he no longer works for them, because of how unprofessional they are. I am writing this because of the high marks I see for professional Aquatic Services on Angie's List. In general, the service I have received has never been very good. They have usually taken care of the chemical balance in the pool, which is quite straightforward, but have not done much else. The report I receive weekly states the chemical levels when checked and any chemicals added during the visit. They have rarely gelled with the measurements I checked, but were not an issue, so I never said anything. They were supposed to also clean out the skimmer basket and the pump basket. This was always checked off as completed in the report. I work from home, and have been present almost every time the technician has come by. The only time I saw anybody clean the skimmer basket was when the original technician did the servicing, when they were understaffed. The later technicians seemed under trained. I cleaned out the pump basket in May, and it was 1/3 full of acorn caps from the live oaks in our yard. We had a squirrel fall through our lanai screen in early March, so a lot of acorn caps got into our pool. We had the lanai screen replaced in early March, so those caps had been in the pump basket for two months or so. I generally prefer to use local, family owned businesses, but felt it was necessary to share my experiences with Professional Aquatic Services."

"Very polite and prompt w answers. I wasn’t able to hire them bc they simply don’t offer what I need for brand new during plaster pool startup Again which is a special project that requires extra labor and extra scheduling They were polite and very helpful and prompt with an answer."

"Had pool heater replaced. They would have replaced it the same day, but it was raining cats and dogs! shocked at how fast it was done. Grandkids were happy. They were able to get in the pool the same day."

"It;s not every day that you have the owner of the company come out to pitch a sale. Mike was very informative, he is friendly and he knows his business. He gave us a great deal on our new pool heater. They were very responsive and did and excellent job with installation."

"Central Florida Pool and Spa has been servicing my pool for many years. The customer service in the store as well as the maintenance of the pool is exceptional. Billy has been cleaning and servicing my pool for many years. He does a great job always. I highly recommend Central Florida Pool and Spa."

"They called fast, did the job the next day at the best price saving me 600.00 on a new pool heater install."

"Leak was found and plugged in light fixture (broken conduit, most likely). Arnold was very professional and thorough, kept checking all possible problems even after he found the leak, and let us know the rest of our pool plumbing was in good shape. Gave us advice to keep an eye on possible problems. Charge was a little higher because we have a combination inground spa with our pool, meaning more plumbing to check. Very happy with results."

"They do a great job maintaining our pool and getting parts fixed when need be."

"Overall, very well. Prompt, courteous, easy to work with. Their arrival was delayed about 30 minutes, nothing I would have considered an issue, but they sent a text notifying me of the delay well before the scheduled arrival time. One lesson learned however. Sham Shield is a pressure washing company, but pressure washing is not always the best tool. Some of my gutters are an integral part of the pool enclosure with the screen abutting the outside edge of the gutter. There was a lot of roof grit in the gutters. Sham Shield advised this would be a difficulty. The cleaning using a pressure washer blew grit through the screen on to the pool deck, with a considerable amount going into the pool. Sham Shield cleaned the deck, no issue, but there was nothing they could do about the grit in the pool. I don't fault Sham Shield, they did what I hired them to do, and advised me of the potential problem beforehand. I'll definitely use them again for pressure washing, but select someone who uses a different cleaning method for the pool enclosure gutters."