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"Henry was knowledgeable & professional. He replaced my pool pump quickly & efficiently. Highly recommend."

"Poorly. The chemicals were usually maintained adequately, but not always. One time when we had a major clarity issue, it took me reaching out to the technician directly (who was the one employee who seemed to care about the service provided by the company) in order for it to be remedied. The major issue I had was that their technician broke our pool chlorinator while removing the cap to replace the chlorine tabs. I realize that this sort of thing can happen, so it was not a big deal. However, it was an integral part of our system, so it needed to be replaced. Without it in place, the pool pump/filter could not be run, as it would simply pump all the water out of the pool. The technician said he would put in a work order for repair. I did not hear from them for two days, so I called them, Apparently, the technician never put in the work order, or the company simply ignored it, because they had no record of the issue. They worked up an estimate, and said I would have to pay $304 for the repair. When I told them the system was fine prior to the technician arriving, and was broken by him, they simply said their technician informed them that the item was broken under normal maintenance procedures, and that they could only repair it under the terms of the estimate they sent me. I informed them that the reason it broke was that the technician had previously tightened the cap too tight, which required an extreme amount of force to remove, thereby breaking the chlorinator. I had looked at the chlorinator, and noticed that the technician had installed the cap so tight that it had squeezed the silicone seal out of the cap. i also informed them that i had already replaced the seal once due to their technician over tightening the cap. I was again told the same statement about them only being able to repair the item under the terms of the estimate provided to me. They never offered to have someone come out and look at the broken item, or anything else to make me feel better about using their services. It seemed to me that they had experienced issues before, as their response was very canned, as if it had been written by their attorney. So, I canceled my service with them, and have repaired the issue and am looking to move on to another company. I called the original technician, who seems to me to be a responsible and knowledgeable individual, to inform him of the issue with the chlorinator. I did not expect anything from him, and simply wanted to let him know what type of company he was working for, as I feel he deserved better. He told me he no longer works for them, because of how unprofessional they are. I am writing this because of the high marks I see for professional Aquatic Services on Angie's List. In general, the service I have received has never been very good. They have usually taken care of the chemical balance in the pool, which is quite straightforward, but have not done much else. The report I receive weekly states the chemical levels when checked and any chemicals added during the visit. They have rarely gelled with the measurements I checked, but were not an issue, so I never said anything. They were supposed to also clean out the skimmer basket and the pump basket. This was always checked off as completed in the report. I work from home, and have been present almost every time the technician has come by. The only time I saw anybody clean the skimmer basket was when the original technician did the servicing, when they were understaffed. The later technicians seemed under trained. I cleaned out the pump basket in May, and it was 1/3 full of acorn caps from the live oaks in our yard. We had a squirrel fall through our lanai screen in early March, so a lot of acorn caps got into our pool. We had the lanai screen replaced in early March, so those caps had been in the pump basket for two months or so. I generally prefer to use local, family owned businesses, but felt it was necessary to share my experiences with Professional Aquatic Services."

"We contracted for a complete remodel of our pool area including tile replacement, resurface pool, expansion of pool deck and paver installation over new and existing deck and porch. Also had spa heater replaced and changed from chlorine to a salt system with new electronic controls for the heater and valves. They started work on the date promised and all crews involved in the work were professional and completed their projects with high quality and in a timely manner."

"Had pool heater replaced. They would have replaced it the same day, but it was raining cats and dogs! shocked at how fast it was done. Grandkids were happy. They were able to get in the pool the same day."

"It;s not every day that you have the owner of the company come out to pitch a sale. Mike was very informative, he is friendly and he knows his business. He gave us a great deal on our new pool heater. They were very responsive and did and excellent job with installation."

"Happy with everything except the hooks that attach to pool enclosed and the sections. They are very flimsy and are pulling out of the frame"

"After having Florida Leak Locators come out and patch our pool over the last few years, we decided to go ahead and take care of the overall problem. This happened to be mostly our skimmer and some areas of grout. They were kind enough to take the amount that we had spent on patches with them and put it towards the overall bill for repair. They were able to get me scheduled within 2 weeks, which considering the items they had to do would take a whole day, that's pretty good scheduling. They sent out Angel who was there promptly on time early in the morning. The work was done in timely fashion and as a added bonus, he found some of the work didn't need to be done and instead of still charging the same, they reduced the bill some amount to compensate. That's the sign of a good company. I recommended them before for any leak detection and now I can recommend them for pool leak repairs. I would use them again, but hope i don't have to :)"

"They do a great job maintaining our pool and getting parts fixed when need be."

"I have been using Sham Shield for various power washing needs for several years always with good results. Sham Shield has cleaned my roof, swimming pool enclosure and RV roof and removed leaves from the roof in between cleanings. Zac's pricing is fair, he knows how to use a light touch when necessary, he does a good job and he is very reliable. Zac truly takes pride in his work and that's not easy to find these days."

"Rico did an extraordinary job. He was meticulous and careful with plants around the pool. It hasn't looked this good for a while. I was very pleased. I will definitely use this company again and have already decided to book them to paint my house in the near future. They treat the job as if it was their own home. I would highly recommend them."