Get matched with top swamp cooler service or repairers in Woodstock, MD

"Henry was professional and thorough. He went out his was to see that our heat was restored on the coldest day of the year. You can spend a significant amount of money dealing with the big HVAC advertisers in our market but why pay for their ads when you really want competent service? This company provided me everything I expected in a repair."

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"My system was working fine before the technician arrived. Afterwards my system failed. I contacted this company based upon Angis List recommendations. The technician talked me out of the services I requested and left me with an non working system."

"Rob was great from the estimate visit, to estimate delivery, and in coordinating the installation appointment (had to sub-contract in a roofer). On the day of service, Rob and Austin arrived on time (as did the roofers) and made quick work of the installation. It seems a rarity to find truly knowledgeable and friendly contractors that are both prompt and excellent communicators. This experience shined on all fronts. Will definitely be using Tim Kyle again. Appreciate the work Rob/Austin!"

"Highly professional, knowledgeable and well behaved technician. Prices offered were good too. I definitely recommend the company."

"Horrible company, horrible service, still waiting after 14 days for an update. Claimed they ordered part, then found out they didn’t order the part, then they schedule an appointment and didn’t show up. Dispatch was rude and they didn’t return calls and messages. Same company misdiagnosed my mom’s HVAC system and she ended up getting it replaced only to find it still kept shutting off because it was a gas regulator that was the problem all along."

"The estimate process went very smoothly. The proposal was well written & allowed electronic signature. Communication leading up to the install date was timely and professional. The work was completed on time and correctly. The installation team was friendly and competent."

"I called to get an inspection done on my AC unit and was quoted $90 for the inspection plus $120 an hr for ADDITIONAL hrs. I ASKED when do I know when the “additional hrs start”, He stated that the tech would let me know once the inspection was done and then at that time he would let me know if there was work that needed to be fixed or if there was nothing then the service would end and I would only have to pay the $90. They charged me $210 for the inspection. I called and requested that we both listen to the call (Because all calls are recorded) They played the call, heard what the rep said and then stated they would get back to me. When I finally reached them again (they never called me back), they stated I would not get a refund, then replayed the call cutting out the part when the rep stated clearly that the service was only $90. They not only GASLIGHTED me, but they altered the recording. $120 may not matter to most but it sure matters to me."

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"Great fast and professional"