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"He explained all the parts that were needed, how an expanding pipe would be best since my mud room--where the pipe runs through--is not heated, and how the outside faucet mounting would be a bit tricky, and I couldnt be happier. I can clean my backyard, water plants, no problems at all. He also replaced my bathroom showerhead in about two minutes and I have perfect water pressure now. He was friendly, affordable, informative, and amenable. I look forward to hiring him again!
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"I can’t say enough excellent things about Lance, the service technician who came out! We just purchased our first home so imagine our surprise when barely a month in the large grand chandelier fell from the ceiling in the early morning. I was going to replace it myself but remembered our home inspection pointed out some instances of aluminum wiring in the house so I thought I should have an electrician confirm the outlet was properly done before I go mucking around in the ceiling. Although it cost me an emergency dispatch fee, they had someone in my house first thing the very next morning. Lance was prompt and just so amazing - very kind and careful with keeping our house clean, taking care of the floors and finishings and really went above and beyond to help a very frazzled young family try figure out the mess they just purchased. While he was at our house we opted to have him also see if he could remove two outlets in the dining room from a dimmer switch so they can be always on. He explained the pricing up front and I knew what the job would cost as a final number before he began any work. For the first job, I was very impressed with how thorough and complete he was in taking care of not just the replacement chandelier, but even with safely disposing of the now broken old chandelier for us! He even offered to help move some boxes for the Salvation Army pick-up we had scheduled - I was just blown away by how kind and helpful he was! For the second job, I was so very pleased that he took the time to really figure out what was wrong. He ended up spending almost three hours discovering several issues - including things like faulty attempts at mitigating aluminum wire connection points in several outlets that we received confirmation prior to settling on the home had been fixed. He was able to come up with creative solutions to safely leverage what was already available to solve our problem and the best part is he really took the time to not only do it right, but to explain everything as he went and really helped me learn more about my house and how I can discover and resolve similar problems in the future. Being someone who is always trying to learn I really appreciated his willingness to answer my questions and share his depth of knowledge and experience! In the end, even though the job was a lot longer than either of us thought it would be, and even though the original cause for the emergency dispatch was already resolved, Lance made sure he stayed until we had a solution in place and we still only paid the initial quoted price! Yes, the price did seem a bit high compared to what I’ve seen on other provider’s quoted rates. However, the work really is just that good - absolutely worth it AND charging by the job instead of the hour takes all of the guessing out of how much you will need to pay, not to mention covers situations like this where the job ended up taking quite a bit longer than originally anticipated. We couldn’t be happier. We were so pleased with the service that we also signed up for their annual service plan to avoid emergency dispatch fees in the future and to get their annual safety inspection. There’s a lot of uncertainty associated with buying our first home, but at least we now know who we will call for all of our electrical needs!"

"The replacement of my a/c ( with indoor coil) and furnace was handled in an extremely professional way. Holtzople Heating and AC helped me to find the best replacement units for my 20 year old Trane system. I am impressed with the knowledge of the sales person sent to provide quotes. I am also impressed by the skill and meticulous care that the installers took while replacing my entire heating and cooling system. Within a day, they took out my old system, installed the new system up to factory specs, tested and made sure all phases of heating and cooling were functioning as they should, and cleaned up, taking away all of the old unit, leaving nothing behind. The last thing the head installer told me was that a quality control team would be in touch and be coming in within the next two weeks to make sure everything was continuing to operate as it should. This attention to detail, and customer satisfaction is what has impressed me the most about Holtzople Hearing and A/C."

"I called Buric (on advice of friend/neighbor) when A/C wasn't working and I asked what to expect in their charges. The guy on the phone told me they charge a flat $95 (or $99?) for driving out here. So I asked if they charge by the hour or half hour. No, he said, by the job. He couldn't give me an estimate because he didn't know what was wrong. So, a technician came out and diagnosed my unit (which blew air but didn't get cold) as old & dead and needing replacement. So, in my mind, there was really there was no job outside of replacement. In their mind, they did a job by taking 10 minutes to look at the unit and tell me there was nothing to be done for it. So, instead of charging me $99 for coming out, they charged me $230 for coming out AND telling me the unit couldn't be fixed. That irritated me. Then I asked for a bid for new system. The guy went out and talked on the phone to his boss and come back with a written bid. I later compared it with my second bid from another co. Buric's bid was higher than the company I selected, but not enough to sway me if I had liked their way of doing business. However, the previous (over)charge, which was not explained by the guy I spoke to when I first called, left such a bad taste in my mouth I couldn't go with them. So that extra $130 they made cost them around $5000. I hope it was worth it to them. BTW, if I had gone with them, they would have subtracted the $230 from the bid, but I just couldn't get past it. So, I am not saying anything about the quality of their work--it may be just fine, but I don't like the way they did business."

"Joe was the first to call shortly after I submitted my request for service. He had the tech out that morning who confirmed what I thought was the issue - the AC needed replacement. Since both the furnace & AC were original, I asked for an estimate to replace both. Joe's estimate was very fair given I had an estimate earlier in the year for just the AC. Because I am in a condo, choices were limited on both the AC unit and the furnance (because of size and space limitations). But Joe found a good combination of products and the install team came out on a SUNDAY! The job was not an easy one and I appreciated the team's tenacity in completing the installation. So far, everything is working well. One thing to be aware of: while the company offers an interest free payment plan, that plan is based on a higher cost (essentially I took it to mean the interest was built into the payoff period) so I chose to go with the original estimate."

"This is our 4th or 5th time using No Frost Heating and Air and we are always satisfied. We knew we'd have to pay about $18k-$22k to replace our dual-zone heating and air conditioning units based on what our neighbors recently paid so we weren't surprised when No Frost quoted $20,500 before $2k in rebates. They came out to inspect our old system and provided several options (basic, mid-range, and top of the line). They also explained each one. About 2 weeks later, we had two new top of the range units installed without issue over a two-day period. The technicians called before they arrived, were efficient, and cleaned up before they left. We even received a thank you card in the mail. We will continue to turn to No Frost for all of our heating and air conditioning needs because they do a great job at a very fair price."

"Within first month a key part failed. Blue Dot quickly responded and promised to fix the system. The replacement part arrived a fewest days later, and a 2-man crew installed it. This team needed 2 hours, but I am not complaining. The AC is back on line."

"I shopped around and received quotes from this company and 3 others for installation of a new HVAC for my condo. Horizon had a fair price and the customer service and installation was worth it. The technicians and consultants were all professional and got the job done in a timely manner. Would hire again and highly recommend to others. Thank you Shawn, Michael, James, and Butch!"

"The sales person, sold me a 15.5 seer heat pump and and the model it says 14.0 seer, so I asked the technician and he told me that, with both systems equal to 15.5 seer. I wanted to see 15.5 seer on the machine specifications but it does not said. So at this point, I donâ t know if the system installed at my house was 14.0 or 15.5 seer."

"David L. was our service tech. He was polite, efficient, and very capable. David replaced the sink pop-up neatly and quickly. Dispatch communicated on Monday that our tech would arrive at 10 am on Wednesday, but he came considerably early at 8:15 am. I was a bit surprised when the doorbell rang without a phone call first, especially given the change in arrival time, but was happy to receive our service earlier in the day. I was disappointed that I couldn't use my Christmas "$40 off" coupon because our bill was under $195. David asked if I wanted to replace the faucet at this time, but I declined."