Get matched with top window repair pros in Xenia, IL

"I can’t believe how happy I am to have chosen (and WAITED FOR!) Universal Windows Direct! It took 16 weeks from signing the contract, to getting the patio door and window made at the factory, to scheduling the install. Today was installation day. After seeing the quality of the products I felt the wait was totally worth it. The installer—Mr. C. Robertson—was obviously an expert window installer. He explained everything and installed the door AND second floor window by himself. Yes, he was his own crew and not one issue or problem came up. I will recommend Universal Windows Direct to anyone who needs a quality window, door, or other service from this company. And kudos to UWD for hiring incredibly skilled installation experts—Mr. Robertson turned a “normal” install into a truly outstanding experience. Thank you!"

"The salesperson was very knowledgeable and polite. She gets a 5+ star rating. The windows are amazing but WELL overpriced for my budget and for this house. The house is valued at $900k and the price for the replacement windows (18) was $108k. No thank you."

We are committed to excellence in every aspect of our business. \nWe uphold a standard of integrity bound by fairness, honesty, and personal \nresponsibility. Our distinction is the quality of service we bring to our customers. \nAccurate knowledge of our trade combined with ability is what makes us true \nprofessionals. Above all, we are watchful of our customers' interests and make \ntheir concerns the basis of our business.

"They do basements and I want window to brick replacement."

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Overall, we are very satisfied with the services provided. I was nervous at first, because after they left the first day, the paint wasn't even and there was some paint on our tile. We called them back immediately, and then were very respectful and scheduled an appt for the next morning to fix the paint job. The next day, after the 2nd coat, the room looked amazing. They even got all the paint off the tile. They were very friendly and we will definitely be using their services in the future."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

HVAC, general repairs, maintenance, Lawn care, mold clean-up and Remodeling, Debris Removal, Final Cleanings plus more. We have been in business since 1982.

"Everything was done and fixed accordingly. Repair guy was pleasant and listen well. Overall, good job."

"A tree branch fell on an outbuilding knocking off a wood burning stove chimney and damaging the cedar shake roof.  Mike was able to come out the next morning after I called to assess the damage.  He promised to be back that afternoon to start the repairs and he kept that promise.  This impressed me a great deal as it was a 30 minute drive each way.  He patiently explained what they were doing each step of the repairs.  At one point he ran into some unforseen difficulty which ended up causing the repairs to take much longer than expected, but at no point did he consider any shortcuts.  He insisted on doing only the best work even though this was only an outbuilding and no one would be looking at it.  It was getting late in the day, but Mike insisted on completing the work as the weather forecast called for rain the next day. The repairs ended up taking up to sunset, but the forecast was correct as the next day it rained a lot.  Mike called me that day to make sure that there wasn't any leaks.  Agape is a great company They perform only excellent work and they stand by their work.  I wholeheartedly recommend them for any roofing needs..
"