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"Super helpful"

"They gave a good estimate of work to be completed and contract laid everything out clearly and completely. They were well organized and had great communication. They kept the job site clean each day and the work was well done."

"I recently hired Coen Brothers Construction on a thorough bathroom renovation, and the outcome was outstanding. Their quality was excellent, and I am delighted with the final result. Their sub-contractors were also great and worked at the same high standards as the Coen Brothers. Although we faced some communication issues at the outset, we eventually worked through them, and it significantly improved throughout the project. They paid attention to detail; when my project manager saw me stripping the trim for reuse, they recommended buying new trim and a lumber yard to get it. And it makes a big difference having new trim with clean, sharp lines. Their tile work took longer than expected, but the miter cuts the trim cuts, and the finish is excellent. They were consistently punctual, respectful of my home, and very tidy - tidying up at the end of each day. While the project took longer than anticipated, the reasonable cost and the team's meticulous attention to detail compensated for it. Coen Brothers Construction also expertly handled all necessary permits and inspections, keeping me informed every step of the way. Overall, I am satisfied with their work and would hire them again for my next project."

"Great, as always. Sila is outstanding. We have a service contract with them for our furnace and AC and they keep them in tip-top shape. And when we have an urgent or emergency situation (heating, cooling, plumbing, electrical), they're who we call."

"Happy with the work, and the customer service. Will definitely call on them for future work."

"Atlas Glen-mor I’ll give you the quick facts on Atlas Glen-mor if you have time please read the full history below. Facts • I used to pay a premium price for auto-refills. Despite this, Atlas Glen-mor let my tank run out of oil during the coldest week we have had in New England for years. • I was put on hold for 45 minutes each time I called Atlas Glen-mor (I had to call at least 8 times in the span of 24 hours). • Atlas Glen-mor didn’t care that I have two kids (ages 5 and 8) and that we had to leave our home because temperatures reached 31 F inside the house. • Atlas Glen-mor will not give you a time estimate when they will come to your house. Furthermore, they do not call the second phone number on file, if you don’t answer their first and only call to let you know they are coming to your house. • Our basement pipes froze and a pipe in my living room broke, due to my house not having heat for days during the coldest week in New England. I had to pay close to $1,000 for a plumber to come at 11pm Saturday night to fix my broken pipes. There is damage in my living room floor, basement ceiling and wall. All due to the fact that Atlas Glen-mor left me with no oil and “couldn’t” get me service on the same day. • Atlas Glen-mor never came to prime my system, I had to pay $200 for “emergency service” to another oil company that sent someone 2 hours after I called for help, while Atlas Glen-mor, my oil company for the past 8 years, didn’t send someone for over 48 hours. • Bottom line: as a result of Atlas Glen-mor’s incompetence and negligence, my kids and I had to leave our home for 4 full days and I had to spend thousands of dollars simply because Atlas Glen-mor let my tank run out of oil. Atlas Glen-mor has the worst customer service I have ever experienced. The Full Story On Tuesday January 02, 2018 I ran out of oil. After 45 minutes on hold waiting to speak to my oil company, Atlas Glen-mor, I was informed the earliest I could get service was Friday (2 days later). When I told them that I ran out of oil they, told me I was already in the schedule to get a refill on Wednesday. I want to emphasize: they agreed to an oil refill only because I was already on their schedule, not because they let my tank run out of oil or because I have two kids (5 and 8) and it was the coldest week in New England. Finally, Wednesday afternoon, a driver comes and fills up my tank, but to my surprise he doesn’t know how to prime it so now I had oil but still no heat. After another 45 minutes on hold, I was told the earliest they could come was Friday, even though I told them my kids and myself had to leave my house since temperatures had dropped too low to stay (31 F inside the house). I asked if they could give me a time frame on Friday, so I could make sure to be there, their answer was “NO, we will call you.” Then I asked: can you let me know 20 minutes before coming so I can make sure I get there? Their answer was “we will call you before going to your home” period. So, Wednesday night the kids and I had to leave our home, Friday morning comes and I get a message from my husband saying he has a missed call on his cell phone. Sure enough, it was the oil company—they didn’t call me, they called my husband. I rushed home only to have missed them by 10 minutes (according to my neighbor) so I called again and after 45 minutes on hold the lady tells me I missed the service visit and that now I had to wait until Monday to get someone to my house to prime. At this point I was crying on the phone, asking her why they called my husband’s cell phone and not mine, and if they didn’t get an answer why didn’t they call my cell phone if both numbers are on file. She replied “we don’t have time to call another number.” I started calling other oil companies around my area, to my surprise they all answered the phone on the spot—no waiting times. One company tells me they have an emergency service and they could come prime it that same afternoon and they would call me 20 – 25 minutes before coming so I would have enough time to get there. I am not their customer and they treated me 100% better than my oil company for the last 8 years. I had to pay them $200 for a service that’s included with my oil company, but at least I got my heat again Friday night. The house was so cold (31 F inside) that we couldn’t stay, we had to sleep out of our home another night. We came back Saturday afternoon to find that the pipes in my basement had frozen and a pipe in my living room broke. Now we have water in our living room, the basement ceiling broke and we have water in our finished basement too. We had to call a plumber that stayed with us until 2am Sunday, helping us repair and unfreeze our pipes. I had to pay him close to $1,000 and I still don’t know how much is the cost for all the damage to my basement ceiling and walls. In summary, during one of the coldest storms in NE history, every company apart from Atlas Glen-mor was trying to help people that were not even their loyal customers, while my company for the last 8 years treated me as an afterthought, and in the process caused thousands of dollars in damage to my house. THANK YOU Atlas Glen-mor for the worst customer service I have ever experienced."

"Terrible. Just terrible. Whenever we had a conversation about what was included in our purchase or not, he was ALWAYS switching up his statement. Lou is full of empty promises and we had a poor experience with him. He recommended his brother, Chris Mellilo, to be our contractor. Upfront he seeemed like a good guy but it was our mistake. It took this guy over 6 months to complete 1/2 of our kitchen. BEWARE of Northeast kitchen and his rude and flakey brother who ruined our lives for over 6 months. Find another place to get your cabinets and do not listen to these guys. Terrible, just terrible."

"Did a good job on the kitchen cabinets and walls came out good new floor installed came out good kitchen window was installed fine but the wood trim very disappointed when removing wood trim to replace window installation was good but when trim was put back on what a disappointment they put the trim on and siliconed the openings so mwater and air would not come in silicone all over the wood nail holes were covered with silicone instead of wood filler wife and I were very disappointed he was suppose to clean and remove soot from wood and then refinish per insurance estimate he told me he did not put it in his estimate so in order to fix it I would have to pay to have it done the quality of the trim is not professional work see enclosed photos"