Get matched with top water heater repair or service pros in East Boston, MA

"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"Mr. Floros worked with my schedule on a short timeline to replace our water heater. He professionally negotiated with me about how to get the job done approximately the way that I wanted while still meeting local code. When the job was completed, he cleaned up and took away the old unit. The price was a great value considering the work done."

"The technician uninstalled an existing dishwasher and installed a replacement. Because of the age of the plumbing, he had to do some unexpected water line replacement and other workarounds. He took the time to explain the problems and do the extra work required, and charged a very reasonable amount for the extra time and effort. All-in-all, I was very pleased with the result and would highly recommend him."

"We have been loyal customers of Genove for years, but this year they exceeded any expectations. From the emergency service call on a cold Sunday night in February to the installation of the new furnace and hot water heater today. Armando and crew are terrific. Ryan, Richie and Shawn completed the project in less time than we expected. And, Armando assisted us in the HEAT loan program which has us paying for this work at zero interest over 7 years as well as handled the rebate programs. Highly recommend Genove!"

"I needed it fixed immediately, as the heat was dropping rapidly in the house. I called my usual company that I've used for years, and was told that no one could service my furnace until "maybe tomorrow". Not good enough. I'm hearty but not going without heat for two days. I called Peterman and they sent a rep, Jason, out in a couple of hours. Jason was great, and happy to explain what was going on. Fried circuit board. He had to go get one, but he replaced it, did a cleaning, replaced our filter with a better one, and was on his way. Jason was great, knew his business, and I will call again. After he left, I later saw the receipt, which was emailed to me. It was quite vague; I was charged for "1 unit" of this and that. No prices. I want to know exactly what I am being charged for each item, not just a total. It is also flummoxing that it cost an additional $20 to pay a year's contract up front than to pay monthly. This is mind-boggling. No one is allowed to auto-debit my checking account. I pay in full. Other than these small issues unrelated to the repair itself, all went well."

"Exceptional service from the initial diagnosis to repair, superb team. I appreciated everyone's thoroughness, willingness and honest business tactics. They provided a safe environment for me to ask questions and we explored all options. Ultimately, Joshua, sealed the deal by being caring and understanding. His expertise showed but most importantly his work ethics and integrity was felt. Many thanks to the whole team Brett, Joshua, Jason and Peter delivered Top notch service. Lastly, the communication was A+. Loved receiving text messages with photo id's, true professionals. Highly recommend! You won't be disappointed!"

"Called quickly, scheduled service for next day. Water heater replacement was fast and easy."

"John from Johnny Rocket Plumbing and Heating did an excellent job installing our water heater. The work was clean, efficient, and done right the first time. He explained everything clearly, showed up on time, and left the space spotless. I fully trust his work and would recommend him to anyone looking for a reliable plumber. Thank you!"

"Al was on time and he stayed until the job was finished. His price was reasonable and he took the old hot water heater with him and cleaned up. Great job!!"

""Henry responded immediately to my repair request for two tenant apartments. He offered to come out the same day, but when that did not work for the tenants, he arrived early the next morning at a convenient time for everyone. He efficiently repaired the showers and toilets. He also checked a few other areas and gave helpful recommendations for future maintenance. His pricing was very fair. He provided a clear written invoice and even gave a written assessment for potential furnace repairs/replacement. I am very satisfied with his work and highly recommend him.""