Serving Riverside, MI and surrounding areas
In business since 2003
Emergency services offered
Warranties offered
"The plumber appears to have done a good job on the installation. The problem with the service has to do with the price quote. I called three different plumbing services for price quotes on this job. They all quoted the same brand of pump and all added a contingency that would depend on the length of copper piping needed to connect the pump. I wrote down the name of the business, their phone number and their price quote when I called them. Integrity Plumbing had the middle price quote but very near the lowest price. They were also able to come the soonest so I called them and requested the service. I guess my mistake was not verifying the price quote when I called the second time but I have never had this kind of problem with a supposedly reputable service provider before (especially one on Angie's list). He came to install the pump and provided prompt, efficient, courteous service. Then he said the charge was $100 more than the quote. The quote was $475 and he charged $575. When he told me this, I checked the paper I had written my price quote notes on to see if there could be a mix-up. The companies and their phone number were all separate, along with their individual quotes. When I request a quote on the phone, I repeat the price and write it down at the same time. I own several rental houses and have called contractors for quotes many hundreds of times. In previous years I had requested quotes in writing after I had gotten them over the phone and never encountered a situation where the contractor changed the price. I never imagined a contractor on Angie's List would do something like that. Now, the counter-point to this situation is that I misunderstood the price. I don't think that happened for a couple reasons. First, Integrity Plumbing was the second quote I received and it was $75 lower than the previous quote I had just gotten. It was not just a random price in my mind; I was comparing it to another quote. Second, I wrote the price down. I suppose it's possible to say one number and write a different one at the same time but it's highly unlikely. So the bottom line is this. Integrity Plumbing performed good work but I think they changed the price of the service from the original quote. Oh, when I mentioned this to the plumber while he was he at my house, he denied any possibility of him providing a different, lower quote on the phone. I have no way of proving what his original quote was but I will never use Integrity Plumbing again. And I think they should change their name.
"












