Get matched with top septic tank and well pros in Gurnee, IL

"When my main water supply started leaking underground, I panicked because I have no idea on how to fix this problem. I called several companies and settled on Sub-surface because of price, years of experience and professionalism on the phone. The owners sons were very friendly and worked VERY hard to restore my water to the tank and went above and beyond to make sure my water was running in my house as well. I LOVED the service I received from Sub-surface."

"We are new homeowners and had a hole in our septic tank made of concrete block, which was sending wastewater into the foundation/basement of the home. It was my first time using Angie's List, and I would recommend Illinois Sewer and Drain to anyone. Joe and his team of experts solved our issue immediately at an affordable price. They even went above and beyond to install a sump pump in our basement to help with the rain water. Quality work!!"

"Four Seasons HVAC always have highly qualified technicians to serve Chicagoland. Very professional, skilled and competitive price point. For our heating & cooling, hot water tank, sump & ejector pump, air duct & dryer vent cleaning - I always go then to repairs and maintenance."

"Very Pleased! Mark was very helpful and is to return to test our water. We had him install a water softener and last minute added an iron breaker as well... Installation went very smoothly! Highly recommend... Ursula"

"Job was done well, and everything was clean when they were done. This is the 2nd time I have used Lincoln and I would use them again."

"He arrived very quickly since it was in the middle of a winter storm.  We have used them in the past. They are always very professional and treated me well.  They are always clean and put booties on their shoes to protect the carpet."

"They thoroughly diagnosed the problem before doing any work. They understand exactly what's going on through equipment use of pressurized smoke, cameras and really just overall experience in handling sewer matters. I also had a rat problem that was connected to this, so they tailored a solution that covered all these issues. They can handle it and know how to address the situation without extra expenses. Everything is done to code and part of the issue was that the previous owners had done some sewer work that was not to code and that caused most of the problems associated with that repair. I really liked their professionalism and response. Their entire crew was very knowledgeable and very friendly and able to answer a lot of questions. They spent a lot of time, at the beginning, to diagnose the problem. That for me sets them apart from other companies. Other companies wanted to come in and just digging up and jack hammering up the floor without really knowing what the problem was. The workers cleaned up after themselves. I got a follow up calls from the office to make sure everything was working properly. I thought they did a great job all around."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"It went well. The team came and rodded the sewer as agreed. However the work I needed was not covered under the deal I purchased. They worked with me though and arranged it so that I only paid the difference in price between the deal and work they did so that I didnt have to vo theough the trouble of doing a refund first."

"The awesomeness started within a couple hours of purchasing my deal. Matt reached out to clarify a misprint in the deal, and assure I still wanted to go through with the deal. He was able to to schedule me at a time that worked with my busy schedule.
Darryl and Mike arrived right on time, first thing in the morning. I had originally purchased a hot water tank replacement deal. During the old tank removal, it was discovered that my ejector pump was not working. The crew was equipped to replace that at a reasonable price as well. They worked quick and professionally and had all the work completed in a timely manner. They made sure to have tarps available to protect my floors when moving the tanks in and out. The crew had such pleasant personalities, and I could tell they enjoyed what they were doing.
I highly recommend M&E Plumbing for any work you may need!!
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