Get matched with top septic tank and well pros in Kaneville, IL

"They called me yesterday afternoon and were at my house by 9:00am today to take of the issue. All is well."

"If you have a well and need installation, service, or an inspection. Artisan Well Pump is by far the best option in this area. The owner, Mykeal, is very professional. He will go out of his way and use his vast knowledge to make sure you get the best service for your money. My well pump went out on Friday evening. I contacted Mykeal late on Saturday, and he was at my house Sunday morning working hard to get my pump fixed and water restored. Fair prices and honesty. 100% trustworthy. Do not waste time if you need anything well related. Contact him and save yourself the headache."

"Had a heat pump installed. The installation went well. The installers were efficient, courteous and professional. Job well done."

"Excellent. A minor problem arose with fitting new sink to existing pipes and they handled it smoothly and quickly. Timely, efficient, courteous and thorough. Would highly recommend."

"Great service! Mark took his time to find the problem and explained everything very well! Part had to be ordered, he had our unit fixed within a day!! Quality work and great service...would highly recommend and we will definitely call when we need service again!!"

"Cleaned out the main sewer even though it didn't need cleaning. What was supposed be cleaned was the catch basin. Crew came over could not open the lid, told me that it would be up to me to open it. Then they would com back. You would think that they would how all the tools and no how to open any and all catch basin. They never called me back or followed up with me. I will never ever use them again. Very disappointed."

"He was great. It was an emergency on a weekend and he got here quickly. My toilet tank in the back bathroom had cracked and when I tried to shut off the water, I realized that the valve was faulty. He was able to do the repair very quickly. They were responsive."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"It went well. The team came and rodded the sewer as agreed. However the work I needed was not covered under the deal I purchased. They worked with me though and arranged it so that I only paid the difference in price between the deal and work they did so that I didnt have to vo theough the trouble of doing a refund first."

"Called Saturday morning after my sump pump malfunctioned, fortunately it was not raining. Matt answered, asked about the problem and then said he could out in a couple hours. Less than 2 hours Matt arrived, assessed the situation and replaced my old pump with a new pump. In less than a half hour later the new pump was installed and working as expected. Everything went smoothly and efficiently. Very pleased with the responsiveness. Will look to M & E Plumbing for all future plumbing needs."