Get matched with top septic tank and well pros in Lafox, IL

"They called me yesterday afternoon and were at my house by 9:00am today to take of the issue. All is well."

"Didnâ t have any water, I had a bad electrical line running to the well pump. Mike came and figured it out in no time and was there the very next day!!! Also had a bad pressure tank months before. Had same experience, Mike came and changed it out quickly."

"Had a heat pump installed. The installation went well. The installers were efficient, courteous and professional. Job well done."

"I initially was experiencing flooding in the drain underneath my furnace in the basement. Dmitry called me within the hour I submitted a request online for a quote, and he came out a few hours later to assess the problem. He was very thorough and it turns out my sump pump needed to be replaced (over 13 years old). One of his employees came out the very next day and completed the sump pump replacement within an hour and a half. I have experienced no flooding issues since and am very happy with their service, especially with their responsiveness (I have not received a quote response from 2 other businesses on Angie's List as of yet)."

"Great service! Mark took his time to find the problem and explained everything very well! Part had to be ordered, he had our unit fixed within a day!! Quality work and great service...would highly recommend and we will definitely call when we need service again!!"

"Cleaned out the main sewer even though it didn't need cleaning. What was supposed be cleaned was the catch basin. Crew came over could not open the lid, told me that it would be up to me to open it. Then they would com back. You would think that they would how all the tools and no how to open any and all catch basin. They never called me back or followed up with me. I will never ever use them again. Very disappointed."

"It went well! The repair was very extensive but they did a great job. They were very professional and I would highly recommend them."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"Well, no problems, and quickly gave me an estimate for other needed work."

"The awesomeness started within a couple hours of purchasing my deal. Matt reached out to clarify a misprint in the deal, and assure I still wanted to go through with the deal. He was able to to schedule me at a time that worked with my busy schedule.
Darryl and Mike arrived right on time, first thing in the morning. I had originally purchased a hot water tank replacement deal. During the old tank removal, it was discovered that my ejector pump was not working. The crew was equipped to replace that at a reasonable price as well. They worked quick and professionally and had all the work completed in a timely manner. They made sure to have tarps available to protect my floors when moving the tanks in and out. The crew had such pleasant personalities, and I could tell they enjoyed what they were doing.
I highly recommend M&E Plumbing for any work you may need!!
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