Get matched with top septic tank and well pros in Lansing, IL

"My old hot water heater died, and a friend installed a new small 40 gal tank. But I never had hot water after that. I also had a leaking lead pipe. Patrick came and had to be a sleuth to try to determine the cause of the missing hot water. The tank was too small and not functioning, but the real problem was a crossed pipe somewhere in my 1890 house. He found the pipe location in the basement and put in a shut off valve, which gave most of the house hot water. He also put in a high quality 50 gallon tank, and repaired the leaking lead main. To completely fix the hot water, it will mean opening walls, so we left a small 1/2 bath sink and attic sink to be fixed at a later time (or not....).. This was all around Easter, but he put in long days to get it all done."

"Michael from Downing Plumbing came out & did such an amazing job that I now will only call him to come out for any plumbing needs. He has 22 years experience & always has a smile on his face. He really knows his trade very well & has always been very efficient, shows up on time & honest with me. I would recommend Michael to everyone that is looking for a quality plumber.😁"

"Very well. Four seasons was great"

"Very well. They did an excellent job and were actually the lowest of the 3 bids I got!"

"They were professional did a great job and cleaned up after they finished. Now all my drains work. I will use them again."

"It went well! The repair was very extensive but they did a great job. They were very professional and I would highly recommend them."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"It went well. The team came and rodded the sewer as agreed. However the work I needed was not covered under the deal I purchased. They worked with me though and arranged it so that I only paid the difference in price between the deal and work they did so that I didnt have to vo theough the trouble of doing a refund first."

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I had a toilet that kept running when not being used. The provider came out and took a look. He replaced a part which was covered in the price, checked the pressure, and all was well. Job well done!

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"Went very well. TDH services my two furnaces and one humidifier every autumn to assure trouble-tree operations. Their technicians have always been thorough, knowledgeable, efficient, friendly and professional; an this year's visit, by technician Gelacio, was no exception. Together with TDH's fair price, this keeps me a satisfied customer."