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"The system is working great and appears to be just what we needed. It's new, so I can't really determine how it will preform long term - but comes highly recommended. 
We have nothing but good things to say about the responsiveness and professionalism of everyone we dealt with a Shiloh (i.e. the customer service person on the phone when you call, Misti, The owner of Shiloh, Mike, the salesman, Nathan and the installer, Judah).  
Two recommendations I would make.
1.  If you agree on a system - request it in writing.  The system we had installed is the top of the line system - but we had agreed upon a mid tier system to save $$.  Shiloh made it right with us and charged us the agreed upon price - but it would have been easier for them, and us, to have the system we agreed upon.  In the long run, the system installed will be a better product as it has a longer warranty and a few more bells and whistles. 
2.  If you have  new construction - have the installer come out and assess the place where it will go.  Nathan, the salesman is great and I am sure there is no one on the planet more passionate about the Kinetico system than Nathan.   However, our house was not quite finished and the tile was already installed and Nathan was a bit perplexed about where and how the system would be installed in our home.  The owner of Shiloh (Mike) actually came out and took a look and made the final determination. The install went perfectly and was super easy and efficient.
Judah gave a thorough demonstration after install and answered all of our questions.  2 days after install - Nathan came out and flushed the drinking water system for us and tested the water again.   Very very professional and would really recommend Shiloh.
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"Diagnosed cause of water leak, identified no plumbing work needed."

"I called Henco’s after I had another company come out and give me and estimate and to look at our water heater. The first company immediately gave me the doom and gloom “this water heater’s going to blow up at anytime, you need to replace it today”! (They just so happened to have a new one in their truck) I said I’d get back to them and then promptly called the second plumber on my list. The owner was very kind and gave me his opinion without trying to get business. I asked if he could come out and give an estimate on repair/replacement, he had someone here within a couple hours. Owen was very nice and honest, he said our water heater was NOT going to blow up, but it was leaking (we already knew, that’s why we called). He didn’t push any sales on us but we asked for a quote on replacement. His quote was MUCH less than the previous guy and Owen explained the differences in the water heaters available. We placed our order, a few days later they came and installed it. The two guys who came were very nice and professional, did an awesome job and answered all my questions. I HIGHLY recommend this company."

"The time from our initial call to tech on site was the next AM. The tech called about 30 mins before his arrival. Our water heater is 14 years old so we feared the worst. However the problem was merely a pilot light that went out. The tech made sure the pilot light was working and the water heater was heating properly. He explained how to relight the pilot light very clearly. He then provided us with estimates for various replacement water heaters but without any sales pressure. Our tech Vitaly G. was very pleasant and very professional. The total cost was ~$180."

"They called me when they were on their way to my house and arrived promptly. They fixed everything quickly and explained the problem to me. They also visibly checked the water shutoff in the house, in the garage and talked to me about the efficiency of these, or inefficiencies."

"They not only got water and a cooler system out to me the next day , they got to me early in the morning knowing I had a Doctor's appointment for my father. Josh the delivery guy was awesome."

"We had a toilet shutoff valve start leaking which meant we had to shut the water off to the whole house, so we needed someone in a hurry. Roots Plumbing responded very quickly and rebuilt the valve with new seals. Works perfectly now. Really nice people to deal with, highly recommended."

"JP was very professional and thorough. We had water damage and decided to update the kitchen. He understood what was needed and had good suggestions. He offered to go under the house to verify what the claims adjuster told us. He took pictures and after showing them to us, we discovered that the adjuster was not being completely honest in their assessment. I truly appreciate his honesty and concern that not be taken advantage of. His work was impeccable. We appreciate the service he provided us."

"Christian came out diagnosed water heater found it was 20 years old and suggested replacing with new Bradford white brand water heater with ten year factory warranty realy liked that he gave me different options on wat to do and did the new install same day, we could not be happier, definitely will be referring him to freinds and family"

"We had received a quote from a different big name company for $2000 MORE than what Hot Water Heater Company quoted. Hot Water Heater Company sent their technician, Matt. He came out, gave us a price, went and got the equipment, and installed it - all within less than 4 hours. Great price, great service...and we have hot water!!"