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"Called in the morning with a leaking water heater. They promised to come between 4-6 pm that day to do an estimate. They then called and said they could be here by noon. The plumber showed up and clearly explained the estimate. Then indicated they could do it today. He was done by 5:30. Laid tarps throughout the house and cleaned up after he was done. Professional throughout the process. I would use them again."

"I called for a service  on March 6, 2015 and the set up the appointment for between 1 and 4 pm, on March 9, 2015.
The called me again on March 9 at 10 am and reset the appointment for 11am and 12pm on March 9, 2015 as their repairman had a opening.  I agreed to the change and waited until 11:30 am and called them and said I had not heard from the repairman.  They assured me that he was on his way..  At about 12:30 the called me and said he could not make it because he had to take someone to rehab appointment, but said they would get someone there between 1pm and4 pm.
At 3:50 pm a guy in a delivery truck came to look at the softener..  He looked at the softener and after 5 - 10 minutes found that the new water I had installed 2 month ago, was sitting on top of the discharge water tubing preventing the softener from operating
Since he did not have a service truck he could not fix the softener.  He offered to send another service truck out the next day, but  I would have to pay another service charge.  I declined and said I would go to the hdwe store and buy and install a new tubing for the softener..
I was told over the phone that the service charge was going to be. $78.00.  What I wasn't told was that there is a$2.00 a minute charge for the time the "serviceman" was at my home for a total o $20.00.  I also was not informed that there would be a FUEL SURCHARGE of $4.96.  After reading this I decided I can not afford to call these people ever again.
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"So happy about our RO System! Thank-you James F! Also, thank-you Brandon H for informing me about the benefits of water treatment! Best decision I have made in 2021. James did a great job explaining everything & answered all my questions. Nice guy & professional from start to finish. Thank-you Aquarius."

"The installer Dustin was great! He was on time and professional. The installation was completed in about four hours as stated the job would be. I am happy with my water softener system and so is my skin!"

"Both the salesman and the tech were fantastic. From explaining the benefits and the cost, to installing and actually making the plumbing system better, they did a fantastic job. The technician had some health issues he needed to see a doctor about, but he and the salesman returned later the same day and finished up the job perfectly. I can’t recommend them more. Oh, and our water is so much better now!"

"Mike did a fantastic job replacing my under sink filtration system and the shut off valve that hooked up to it. I must say it was a little spendy though. Thank You."

"Chris zip stripped my tub drain and got my water draining again."

"Hero responded almost immediately when I posted my job. I spoke to them on Sunday and they had someone at my house first thing on Monday morning. I had hot water restored by noon!"

Welcome to Northern Benjamin Franklin Plumbing! Locally owned and operated with over 30+ years of experience in the industry! We take pride in the quality of our work and customer satisfaction we give each and every customer! We are known to pay exquisite attention to detail, while making customer satisfaction our top priority. Call us today to learn more about how we can help you!\n

"Our water heater had been leaking. I contacted Dean’s Home Services on Thursday AM 3/5/2026. Their representative Mike Washburn arrived that afternoon. He discussed our options, and we chose a Bradford White water heater. Mike arranged for an install the next day and disconnected the old water heater. At 8:00 AM the next day installers Cody Washburn and Sebastian arrived. The new water heater was installed in an hour and a half. The old heater removed and cleanup completed. We had hot water in less than 24 hours after our original call. Mike, Cory and Sebastian were very helpful and professional. We could not be happier!"