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"Excellent service! Very pleased with the new system they installed. I would HIGHLY recommend Aqua US Water Systems! Thank you!"

"Great staff, quality work. The installers worked quickly and were friendly and knowledgeable. The system is working as expected and we are enjoying clean, soft water throughout our home."

"I am so pleased with my new water filtration system. I could tell the difference in the water almost immediately it just felt and smelled so much cleaner. The taste is definitely improved. Everyone was professional and super nice. Customer service is easy to reach with real people to talk to. I would recommend this to anyone who wants to put a water filtration system inside their home."

"I needed my laundry room drain unclogged. I posted the job on Saturday night for work to be done on Tuesday morning. Jim called Sunday morning, said he was available that day. Came out relatively quick and the job was done within the hour. I highly recommend Jim. I'm certainly going to give him a call the next time I need work done."

"This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldnâ t come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either theyâ d come around 6pm or they didnâ t handle gas units. Iâ m glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I donâ t know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Fatherâ s day weekend. When they were done, Robert showed me his findings. For those that donâ t know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps werenâ t in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between â costâ and â priceâ The â costâ over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!"

"Very nice gentleman who got right to work. Solved the problem and now I have a tankless water system that works like it should. I will always call if I have any more problems."

"They installed 2 new water heaters with a circulation system to provide virtually instant and endless hot water. We went this route because our house is all electric and electric tankless water heaters arenâ t really up to the task. They also had to subcontract electrical work to supply the necessary power upgrade. We expected this to be a 1 day job, but the electrician didnâ t have everything required so it dragged out to a second dayâ ¦ meaning another day out of work so we could be there to give them access to the property. Then later when we tried to use hot water for a bath, there was only about 2 minutes of hot. Turns out the circulation system was installed backwards, so the circulating water was hot, but once the pipes were depleted, cold water was fed to the spigots. Disappointing, but to their credit, someone came out Saturday, diagnosed the problem and fixed it. Overall, mildly annoying and a bit careless, but everyone was friendly and responsive, and the end result appears to be just what we wanted."

"Jonathan did an excellent job replacing my water heater. He was professional, knowledgeable, and incredibly friendly throughout the entire process. He took the time to explain everything clearly and made sure the job was done right. Highly recommend!"

Our top-rated local plumbers in Upper Cumberlands are all licensed and insured to ensure your repairs are always effective and long-lasting. If you need residential plumbing repair, contact us to speak with the best plumbers near you! When it comes to plumbing, Mr. Rooter is the one to call. Our trained and knowledgeable staff makes your satisfaction our main priority.

"Since I have two furnaces, two air-conditioning units and a whole house air filtration system, it was too expense for me to afford the yearly service costs. Ed, the technician, and Steve, the Service Manager, helped me find filters that will help with my allergies and asthma and yet were affordable. I used the "Comfort Care" plan, which has discounts for parts and includes service for all my units."