
Serving Tualatin, OR and surrounding areas
Approved
In business since 1999
Free estimates
Emergency services offered
"The system is working great and appears to be just what we needed. It's new, so I can't really determine how it will preform long term - but comes highly recommended.
We have nothing but good things to say about the responsiveness and professionalism of everyone we dealt with a Shiloh (i.e. the customer service person on the phone when you call, Misti, The owner of Shiloh, Mike, the salesman, Nathan and the installer, Judah).
Two recommendations I would make.
1. If you agree on a system - request it in writing. The system we had installed is the top of the line system - but we had agreed upon a mid tier system to save $$. Shiloh made it right with us and charged us the agreed upon price - but it would have been easier for them, and us, to have the system we agreed upon. In the long run, the system installed will be a better product as it has a longer warranty and a few more bells and whistles.
2. If you have new construction - have the installer come out and assess the place where it will go. Nathan, the salesman is great and I am sure there is no one on the planet more passionate about the Kinetico system than Nathan. However, our house was not quite finished and the tile was already installed and Nathan was a bit perplexed about where and how the system would be installed in our home. The owner of Shiloh (Mike) actually came out and took a look and made the final determination. The install went perfectly and was super easy and efficient.
Judah gave a thorough demonstration after install and answered all of our questions. 2 days after install - Nathan came out and flushed the drinking water system for us and tested the water again. Very very professional and would really recommend Shiloh.
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