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"I am disappointed by their scheduling of furnace/AC tune-up. This was the third time I contacted this business for a tune-up using their deal. In each of the first 2 occasions, they pushed my requested tune-up time 2-3 months out. This time, I requested tune-up 2 months in advance. However, the associate again told me that they had to push it 6 months out, due to their technicians’ capacity and prioritization of customers with service agreements. The associate also suggested me to call 8 months in advance to schedule a tune-up. What? For a tune-up? The deal would have expired in 6 months. Apparently, this business either doesn’t have the capacity, or doesn’t care about tune-up requests from customers without service agreements. In whatever case, it would be transparent and save others’ time, to simply add your limitations into the fine points of the deal."

"Quick service at an affordable price. They came ontime ans replaced my water heater without any problem. Very professional. Would like to have them at the next opportunity."

"Came out same to inspect my water heater and replaced it that day."

"THE TWO MEN WHO PUT THE WATER HEATER IN WERE VERY GOOD AND DID A GOOD JOB OF CLEANING UP. THEY WERE FAST AND DID NOT TAKE THEIR TIME THEY WERE ALWAYS DOING SOMETHING, NOT STANDING AROUND."

"Tech was nice and talked to us about their water purification options.
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"I had a tankless water heater installed. The 2 men that did the install answered my questions, were professional and performed quality work. Nice guys."

"At first the plumber tried to fix it but that didn't work. The part was too old and corroded. Se he went out to the truck for parts which he brought just in case, but as luck would have it, the parts he brought did not match the part in the faucet and he had to go to Lowe's, and Lowe's didn't have it so he had to go downtown. This fixture is over 18 years old. So what could have been a half-hour job turned into a two and a half-hour job, but he did get the part and it was easy to turn . However, all we checked for at that time was how easy it was to turn, but that night when we actually used the shower, we discovered that when we turned it to hot, cold water came out and on cold, hot water came out so it was backwards. Called them and they came out the next day and found the pipes behind the shower have the hot water running down the right side and the cold down the left. He resolved the situation by putting the cylinder in backward to match the pipes, and now it works the way it should. So, they didn't make out so good on this job. But that is one reason I selected Allen Plumbing. I noticed in reading reviews that the owner responded to every one and was dedicated to making sure the job was done right. In regard to price, I haven't used a plumber in 30 years, so yeah, there was some sticker shock since I've always done things myself and pay only for parts. The part, in this case, was $49. But unlike manufacturers, they can't outsource or automate, so I imagine putting an experienced plumber in the field is an expensive proposition what with trucks, fuel, inventory, insurance and so on. Also, I figure I am not just paying for labor, I am paying for knowledge and expertise, otherwise I would do it myself. But they have a jobs categorized from one to seven with standard prices for each category, so if you describe the job they can give you a good idea of what it will cost beforehand. As regards sticker shock, I get that every time I go to the dentist."

"My elderly mother's 25 year old sump pump needed to be replaced and also her old electrical water heater is not working anymore. Compassionate honorable Delaware Township Trustee Debbie, wanted to gift my poor elderly mother to replace her old sump pump and old water heater from the donation funds. I was so moved by her extra ordinary compassion and kindness to look after my poor elderly mother. She gave my mother the best mother's present in her life. Even though compassionate Trustee Debbie was paying for this project, I had a big responsibility to find the best estimate and honest plumber. I'm a frugal person and a smart shopper, so I decided to do my homework by asking around plumbers' advise. Plumbers educated me that Bradford White water heater and PHCC sump pump are the best products for longevity. I requested Angi's member specialist two dozen plumbing referrals. I called the two dozen plumbing companies and then explained to them that I need an estimate for new Bradford White 80 gallon water heater and 1/3 horsepower PHCC sump pump. It is very important that homeowners must diligently get as many estimates as possible to find the best and honest company. Some plumbing companies gave me high estimates and difficult to work with. Most of the time, plumbing companies charge service calls with repair jobs. There were two companies that caught my attention, one was 24-7 Plumbing Heating and Cooling, advertised that they do not charge for service calls without commitment and the Peterman Brothers Plumbing Company advertised free second opinions. So I decided to include these two companies' estimates too. The owner of the 24-7 Plumbing Heating and Cooling, Brandon gave me the best reasonable and honest estimate. Another plumbing company was $300 more than Brandon's estimate. I realized that out of two dozen plumbing companies, I found the two companies with the best estimates. When I called the Peterman Brothers Plumbing, they insisted to provide an estimate after they inspect the water heater and the sump pump. The Peterman Brothers Plumbing company sent Bradly to give an estimate. I didn't like to play games so I printed out Brandon's estimate and gave a copy to Bradly and asked him whether your company can beat Brandon's estimate. I was very surprised to Bradly's response that, "You want our company to do a charity work?" I realized that Brandon gave me an honest and very reasonable estimate to help out honorable Trustee Debbie and my poor elderly mother. I was very disappointed with Peterman Brother Plumbing company, I cannot imagine their high estimate. I was thinking if they want to give a free second opinion, they must come up with a competitive reasonable estimate. Otherwise, they will be wasting their time and the trips. Even today, I still could not forgive Bradly. Even though he inspected my mom's old electrical water heater and he took Brandon's estimate. When Bradly emailed me an estimate, I could not believe that he intentionally gave me an estimate for a gas 80 galloon Bradford White water heater. I contacted Bradly again and told him that he sent the wrong estimate instead of the electrical water heater estimate. He told me that he will send another electrical water heater estimate but he never did. Seemed like he wants to hide their high estimate. Honorable Trustee Debbie requested that she wanted to meet Brandon at my mom's house. I talked to Brandon several times on the phone regarding this project and the estimate, he was always so kind to help out customers' concerns, questions, and willing to go extra miles in explaining to me in details so that I could understand well. Especially being a woman, I am not that familiar with plumbing projects and products. I appreciated him even more when I met him in person. He was honorable, modest, nice mannered, and trustworthy man. On April 30, Brandon's crew plumbers showed up, they showed high professionalism and work diligently all day long. They only used premium quality materials and did an excellent job in installing the water heater and sump pump. My poor elderly mother's 25 year old home is somewhat neglected, especially, the bathtub faucet was worn out so I bought a new one in advance and I asked Brandon's plumbers to help install the new one and they did it even if it is not a part of their job. I also asked them to re-caulking around the bathtub and kitchen sink. They were glad to help me. Especially, I was concern about any leaks under the kitchen sink, I asked them to check it out and they checked it for me thoroughly and I really appreciate them doing that. I felt that Brandon's crew really cares about my poor elderly mother's situation. I was very happy with this project and I really appreciated Brandon, his crew and also compassionate honorable Trustee Debbie from the bottom of my heart. I highly recommend this company to other homeowners."

"Our heat pump needed to be replaced and our furnace wasn't as efficient as it could have been so we decided to replace it all. After a consultation Bassett recommended a system for our house that included a furnace and standard air conditioner. We also had zones in our house but because we have an open stairway (in a not that big house) they also recommended doing away with the zones. We went with the recommendation and that first winter (last year) our house was so cold in the winter months. We were told that by letting the fan circulate all the time it would eliminate cold spots. What we didn't realize is that they never inspected or evaluated our current ductwork. It is undulated and as a result the air that circulates is always cold. The upstairs is cold and without a quartz heater in our family room, it too would be cold. We called them back to check and we were told that it seemed to be working fine. Putting a thermometer in the register said that there was heat. Later, in this summer my husband talked to them again anticipating this winter. We were told we might want to go back to having zones. It would only cost us another $1,000 or so to make that change. 

As for installation, that was done very professionally and neatly. They were prompt and polite. I would say to do your own research before Bassett ever comes and be prepared to make a decision based on that rather than what they may recommend. If I could figure out how to put that old furnace back in, I sure would. It worked much better for winter heat than this one does."

"Jake and Drew were great. They were prompt, courteous, and professional. Most importantly, they advised us to repair our water heater rather than replace it. We appreciate their integrity."