Get matched with top central a/c service or repairers in Aquasco, MD

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"I reached out to Angi’s to find a HVAC company to help with my AC that was blowing hot air in the summer. I got super lucky when I found MSR Heating and Cooling. They arrived on time and assessed my situation. I appreciated the time they took to explain the issue in ways I understood as well as recommend the best option for me. The estimate quote was fair and there were no surprise expenses to repair my unit. I can’t thank the owner, Moises enough for a job well done. His professionalism, knowledge and skills are reflected in the quality of work performed. I would highly recommend this company for your next repair. "

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"Brandon identified and isolated the water leak immediately. His expertise and speed were unmatched."

"Good professional work!"

"While the technician who ultimately serviced my system was efficient and informative, the overall experience was unacceptable. It took nearly 18 hours and three separate appointments to replace a single fuse under a warranty installed on November 4, 2025. The dispatch, scheduling, and supervisory staff were dismissive and unresponsive, demonstrating a complete lack of customer care. This was, without question, the worst customer service experience I have encountered. Additionally, the failure itself appears to stem from incomplete installation guidance, as I was not properly advised on potential system vulnerabilities (such as power surges). While I appreciate the technician?s work, the breakdown in communication and service at the management level makes it difficult to recommend this company."

"I called to get an inspection done on my AC unit and was quoted $90 for the inspection plus $120 an hr for ADDITIONAL hrs. I ASKED when do I know when the “additional hrs start”, He stated that the tech would let me know once the inspection was done and then at that time he would let me know if there was work that needed to be fixed or if there was nothing then the service would end and I would only have to pay the $90. They charged me $210 for the inspection. I called and requested that we both listen to the call (Because all calls are recorded) They played the call, heard what the rep said and then stated they would get back to me. When I finally reached them again (they never called me back), they stated I would not get a refund, then replayed the call cutting out the part when the rep stated clearly that the service was only $90. They not only GASLIGHTED me, but they altered the recording. $120 may not matter to most but it sure matters to me."

"I had a leak somewhere in my heat pump system from 2013 in a 4 floor condo building. Every other company was quoting me $7k+ to replace the system but it turns out to be a leak in the line set between the 3rd floor and the roof! We had a new line set installed and I spent $2550 in total! The crew was very professional and worked extremely had in the hottest weather to get the job done, too!"

"Nice, reliable, and responded immediately."