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"Replaced 2 deck lights and 2 bathroom fans."

"Job was absolutely fantastic. Will be hiring them again with my next project."

"This company wasted several weeks of our time without providing a sufficient apology or explanation. They initially scheduled service while asking in a voicemail if I wanted to base the estimate on the detailed specs in my email or if I preferred to have the owner walk through. I followed up within 2 business days to confirm the date at the end of July and mentioned either option would be okay with me, but I wanted to confirm whether my specification was sufficient with the owner as I felt there were some non standard parts involved. I patiently waited and followed up from time to time. This is the full timeline: June 30 at 4:18 p.m.: I called. The owner (Evan) picked up and mentioned the company was finishing up for the day and just taking emergency calls then, while adding that his secretary would follow up with me the following week. I mentioned that I sent an email the same day with a full breakdown of the work. July 6, 1:48 p.m.: The secretary left a voicemail to confirm a July 26 appointment with an arrival time of 8:15 a.m. and sent an email to confirm the scheduled date and time. In the voice mail, I was asked to follow up to see if I wanted an in-person estimate or if an estimate based on my email specs was sufficient. July 10, 11:41 a.m. I called to follow up, but received an automated message indicating the number has calling restrictions that prevented completion of my call. I followed up via email (below). July 11, 2:47 p.m.: I sent a text message to a 978 area code number, which seemed to be the number that the main number forwards to, to confirm receipt of my email while mentioning the automated message issue. July 12, 10:22 a.m. I called to follow up as I did not receive a response to the email. I wanted to make sure they knew I confirmed the date and time, and I wanted to discuss the estimate options. I immediately received a text message back from the 978 area code operated by the secretary, adding that she was on another call. I did not receive a call back that day. July 14, 9:23 p.m. I followed up via text message, asking when would be a good moment to catch up regarding the upcoming work. I received a call back from the secretary at 9:30 a.m. I summarized my July 6 email. The secretary indicated she would get back to me that day after discussing the project with Evan. I did not hear back. ** July 18, 9:54 p.m.: followed up again over email for when the team arrived the following day while providing the above breakdown so they understood my frustration from a customer perspective. July 19, 7:55 p.m.: I received an email from the owner indicating he cancelled the appointment while being sorry that our communication has not met your expectations, which I felt was interesting as the lack of communication would be frustrating to any customer, and his response incorrectly suggested that it was just my expectations at issue. Frankly, when a company commits to a job, they should always follow up. I emailed the owner back right after and asked for clarification, but I never received one. I should note that this electrician has worked for me before. I was overall happy with the service, with some caveats. On a job at my new residence, they installed new outlets as some existing outlets installed by someone else prior had safety concerns. During the install, I noticed that some new outlets were not as eye-level as they were before (this was not an issue with the available leeway around the outlet, as there was some). I asked one of his installers nicely if some could be moved a bit to be eye level, and the owner (Evan) overheard this and announced that this was a safety visit and not a cosmetic one. This did not make sense to me."

"I am writing to express my deep disappointment with the service provided by McGinley & Sons. Despite multiple attempts to resolve this issue, I have yet to receive the promised refund for work that was never completed. As a cancer survivor undergoing surveillance scans, the refund would greatly assist in covering my medical expenses. The lack of response and follow-through has added unnecessary stress during an already difficult time. In addition to this, I had to hire a lawyer to recover my down payment, which cost me additional money. Moreover, he did not offer to compensate me for the extra expenses, including hiring an electrician to install a wire for the heat pump he could not install. Despite repeated attempts to have the deposit returned, I finally received it after engaging legal assistance. I hope this review will encourage McGinley & Sons to address this matter promptly and fairly."

"Timely and very fair price"

"I hired Daniel to replace a door and replace weatherstripping around two other doors. He also painted my back door. The weatherstripping soon failed and came off the doors, and the paint job was poorly executed. This spring, I was preparing to move and discovered that he had dumped all his construction debris, including the old door, behind my garage and onto my neighbor's property. I also discovered he had thrown scrap wood in my bushes next to the house. He also had issues with promptness."

"I reached out to couple of companies and ultimately decided to go with NETR, and I’m glad I did. From the salesman Chip, to the installer Daniel Rodriguez, their professionalism was exceptional. Their work ethic and attention to detail sets them apart from other companies in this business. Daniel is an expert and went above and beyond to make sure everything was tidy and perfect! They’re really invested in customer satisfaction!"

"We recently switched our provider of propane to Palmer Gas & Oil and have been extremely happy with the process. Both Michelle and Kim were great on the phone, setting up our account, determining our needs, scheduling our installation and answering our questions. During our site survey it was clear that Michelle was quite experienced and made the next steps easy. The removal of our old tanks and installation of new ones went just as planned. Rick R and Nate arrived right on time and greeted us with a smile. After checking all of our gas operated appliances to be sure they worked properly, we sat down and talked with Rick about safety. While we’ve had propane for a number of years we weren’t aware of several things that he told us about. We just purchased a gas detector, something we hadn’t heard of before. It’s a great feeling to know that we made the right choice switching to Palmer and look forward to a long and pleasant relationship with the company."

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."