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"Very professional with an amazing response time. Marcus is the only HVAC guy Iâ ll use. This is the second time Iâ ve had him replace a HVAC system in the past 3 years. As a real estate investor, itâ s reassuring to know things will be done right the first time."

"Great customer service! Very knowledgeable with quick response to my call. I was so pleased with service that I scheduled them for preventative maintenance."

"I had a problem with my AC and called them for a service appointment. John Wayne has a good reputation, so I chose to call them and they were quick to respond. The tech who came to my residence was very friendly and professional, however, he seemed more like a sales rep than a technician. After a few hours and $950 worth of work, he indicated that the HVAC system was not repairable. He created a quote for various options to install a new system. I had previously researched average costs for replacement of a 5 ton / 16 SEER system, which averaged approximately $9-10K for a reputable company with reliable brands. The first option the tech provided was for $40,600, which was a little surprising. He offered several options, with the cheapest being $10,700 for the lowest quality equipment and least warranty. He indicated that the primary difference between John Wayne and other companies is the quality and training of the employees. He also used typical sales techniques, such as “why would you feel different tomorrow” when I indicated that I’d prefer to think about the decisive overnight. During research online, I saw that John Wayne uses Amana products, which are a little more expensive but highly rated and manufactured here in Texas. I purchased a system one echelon higher than the lowest priced system for $13,700, still well-above what I was prepare to pay; however, the tech indicated that they would waive the outstanding $950 bill if I purchased the system and they would be able to install the next day. The next morning, four techs arrived, all pleasant and professional; however, only one appeared to be a trained technician, while the other three appeared to be labor for assisting and conducting menial tasks, such as cleaning the ducts. Within the first hour, two of them accidentally shattered several sconces on the chandelier in my dining room when a piece of equipment fell while cleaning a duct. They are still here in my house installing, but I truly feel like paid too much. Again, I don’t doubt that they are a solid company, but feel like was pressed by a salesman rather than a technician when I needed an urgent problem addressed. I believe I could’ve purchased just as good of a system, maybe better, from a reliable company for a few thousand dollars less."

"Very happy."

"Great job and excellent service"

"I can not say enough positive about Chris and Chuck and O 2 KOOL!! Chuck came out in early January to look at my old Trane gas furnace .. he got it going with no trouble. Now today ... during our ice/snow armageddon it went out again. I called and Chris FaceTimed with me .. looked at what was up and talked me through how to relight the system myself. Good news .. I now have heat! I strongly recommend them to anyone who needs help with their heating and cooling system! They not only helped, but assured me .. a 60 yr old woman .. everything would be OK and safe. That is a VERY rare quality!"

"If you're looking for a reliable, detail-oriented handyman who truly takes pride in his work, Mr. Louis Huggins is your guy. He's completed a wide range of jobs for me--hanging shutters, drywalling, framing windows, installing lighting, painting, and mounting curtain rods and blinds--and every single task was finished with exceptional craftsmanship. His prices are very reasonable, and what really sets him apart is his commitment to doing things the right way. He doesn't cut corners or rush through a project, which means things might take a little longer--but the results are consistently top-tier. He's thorough, precise, and always leaves the space spotless when he's done Beyond his technical skill, Louis is a genuinely good guy--trustworthy, respectful, and easy to work with. I couldn't be happier with the work he's done, and I'll absolutely be calling him again for future projects. In fact, Louis' value and quality of work far surpass what property management companies typically provide. If you've got access to your property and the time to let him work, Mr. Louis can not only tackle new jobs with excellence but also fix poor workmanship left behind by others. He's an absolute asset to rental property owners--someone who elevates your investment, protects your space, and gets the job done right. Most of his clients come by word of mouth and Angi/Home Advisors"

"It went very well. Larry came exactly on time, worked constantly, and did each task professionally and well."

"Great would hire again!"

"Our system was not cooling and we needed it checked for all issues that could be causing it. The technician did incomplete checks and declared the issue was just that the plug was not in place, he did not give us an estimate for approval, he directly billed us to pay $275 for putting the plug in place. After a few days the issue with our cooling reappeared, he came back and mentioned there could be leak but refused to check where the leak was without another payment. When he came the first time he should have at least checked our system properly for the $275 he charged us. They just declared everything is good without even checking with the meter."