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"very good jog"

"The job was to run a gas line for a stove while I was out of town. They had told me the job would be done on Tuesday and Wednesday. On Friday I get a call that the drawers to the stove are on the floor and the piping is just hanging there. So I call them...apparently they didn't have the right part and the installer was off for the next 2 days - so would be there on Sunday to finish the job - which by itself isn't terrible; however, they didn't tell me that they'd shutoff all the gas to the house - meaning no hot water and no heat in the house. When I asked them to send someone out immediately to finish the job they said that they couldn't do that...meaning that Sunday would be the earliest. They did call me back later to let me know they would get someone out on Saturday to finish the work. Then, they called me back on Saturday morning to let me know that only Chris could finish this job and so I'd have to wait until Sunday - meaning no heat or hot water when I get home."