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"Technician (Ross) conducted troubleshooting and repair procedures to isolate the reason the Heat Pump was not cooling, and place unit back into operation. Determined defective part and replaced it immediately with part stocked in van. Checked refrigerant and determined that a loss had occurred. Checked inside temp at distribution and return vent.  Added R22 to the unit and retested. Concerned of a refrigerant loss, Ross used a detector and systematically checked the interior air handler and detected a leak in the coil.  He advised of options to consider, including replacement of the coil.  In coordination with the Wooldridge office, he determined the replacement cost of the coil, labor cost and estimated shipping time...if I plan to elect the coil replacement repair option.  For consideration of complete unit replacement he will defer to Wooldridge sales staff.  All work specifics and repair parts are case noted to expedite the repair process.  Ross was an excellent "teacher" and guided me through all of the troubleshooting processes and repair accomplished...giving me confidence in the work accomplished .  Absolutely Professional Technician.
I am monitoring the system and evaluating the course of action to take. 
Thank you Wooldridge Heating and Air  for your professional service and your absolutely timely (same day) response.
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Wisler Plumbing, Heating, Cooling & Electric proudly serves Roanoke and surrounding area, all of Franklin County, and everyone located around Smith Mountain Lake. \n \nWhen our dad Daniel Wisler put our name on his business back in 1986, he committed to doing what was fair and right. He led by example and he taught us to do the same. He taught us to stand up, work hard through adversity; to take responsibility for our mistakes. It's not easy, but it's the difference between a business that survives and a business that thrives. \n \nWislers' foundation of beliefs lights our way, from policies we live by to the people we hire.

"Fantastic customer service, quality of work, and price all the way around! Before work began, I was given a detailed breakdown of repair/pricing options available as well as helpful recommendations for long-term maintenance once the work was completed. Great job Will, Nathan, Kyle, Ryan and Shane! This company has earned my business for life!"

"Brandon Frost was instantly responsive, well- presented, polite and knowledgeable. Issues with two minisplit systems were swiftly and efficiently resolved. Overall this was a fulfilling experience with a company whose obvious focus is on customer service and satisfaction. You’ve tried the rest, now try the best, call Rogers!"

"Fast local service and friendly customer service and crew."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Vendor responded within an hour of submitting request for service (on a Sunday) and set up appointment for service on Monday. Technician called Monday to ask if okay to come earlier. Completed diagnostics, repaired HVAC and had it back up and running by 2 PM. Unit has been working great."

"Keith did an amazing job. He took his time and made sure each vent and the duct work was cleaned properly. He also sanitized the return. Everyone needs yo have this done and I highly recommend a1 duct services to perform this job."

"Tomas and his crew did a full double replacement of two zone HVAC system. Everything was well explained before and during the entire installation. They showed up right on time, were courteous and pleasant to speak with and finished the entire replacement and professional startup in just 1 day. I highly recommend contracting Vortex air for your hvac needs. You will get efficient professional service at a price that beats the large contractors in the central Virginia area."

"Great reliable service from good honest hardworking people!"