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"Jan 2026 I want to share my terrible experience with Total Comfort Heating and Cooling. To start, I scheduled a routine maintenance appointment for my furnace in November and they could not find an opening until early January. As I get no notification the day before that my appointment is still on the books, I call to verify and they say it is. They do not give me a time window and then call me the day of the appointment to ask if I can reschedule. Their next opening is not for 3 weeks. If you are looking for something to actually show up on time and within a reasonable time frame. Stay far away from Total Comfort Heating and Cooling."

"Service Technicians Sean and Chris were both polite, professional and willing to discuss service options to meet my needs. "

"Everything was installed as requested."

"The Alpha Mechanical HVAC crew members were top notch. They showed up on time, were tidy, were very kind and worked very hard installing our new boiler. Andy checked on the boiler a few days later and answered our remaining questions. Mike was very good at answering our questions in a timely way and gave us the top bid, not only for price but for service."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Hello Tony, So we had xxxxxxxx come out and the following was discussed: 1. Because of the design of our home with the foyer and existing 2 levels what we “essentially” have is a two zone system. 2. If Countryside removes the zone system and dampeners we will have no heat in our lower level so they advise against that. 3. There was a way to give us a two zone system however because Countryside chose the layout the way they did there is no option to do anything different at this point. Short of a whole new system at the going rate of ~ $7000 (You have been paid $7505. Removing anything will lead us with just what we started with which is NOT ACCEPTABLE. 4. Countryside has provided us a “quote” and a final bill. There is no signed contract, no change order, no email agreement to do any additional work other than the quote and the crossed out “upgrade” that the quote identifies and Tony was told of specifically at the final “pre work” meeting. 5. We are starting drywall 01/28 and Doug and Joanne Hill are considering $7505 (paid) the total amount due. Please note this amount is ~ 20% more than the quoted amount. Again, there is no signed contract, no pre park scope agreement, no change order or any other conversation signaling to the homeowners the cost would be more the the originally quoted amount of $6505. 6. The homeowners also have two quotes that the desired two zone was possible and that due to the design of our home, essentially what we have. Except due to Countryside opting to add zoning system the two zone system can not be re routed any other way. 7. Doug and Joanne Hill has asked for the Owner to contact for over a week, this has been done via the Sales guy Tony, posted on the Complaint/review site, and a Better business Bureau has been filed over a week with No response from countryside. Given that all this has been done we are considering our relationship complete. Doug and joanne hill have paid Countryside in FULL (20% over quoted amount) and 10% over market value for work complete as evidence by report from Center-point home Services. Addendum 8. Doug and joanne previously offered to split the ~3300 upgrade homeowners did not agree to - leaving countryside to absorb 1505 and the homeowners to pay 1505. Given the assessment from xxxxxxxxxx this offer has been withdrawn! I will forward this to the owner and the BBB Done !"

"Explained the whole process. Took apart parts of the furnace not cleaned by the last furnace repair service. Knew, in detail all about our particular furnace."