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"Terrible experience. Quoted 2 day job, ended up being 2 months!! No caulking in some places, bad joints in others. NOTHING like what was planned. The floor wasn?t square with the room! They came and?fixed it? THEN offered ?hush money? with a contract so I wouldn?t do exactly what I?m doing!! Also with that they decided to ?void the warranty? lol. Trash company!! They are good until they actually install!"

"These people did a good job on the sales side. However, I have had a few problems since the installation. They have been very frustrating to deal with on the service side. I need to point out all of the problems are within the warranty period. I have sent emails with pictures of the problems and have texted people, and they have said they will schedule repair, but nothing happens. On the most recent problem I have sent pictures and have received texts back saying, "yes, it's a problem" but can't get anyone to fix it. My opinion is they have no clear chain of command to take care of issues after the install. They advertise we are a small company and can sell for less. The reality is, yes then can sell for less but service after the fact is terrible. The pictures below are poor or failed caulking in less than a year. The other problem I had was the shower bar was installed upside down. That has been repaired but again it took months to get anyone's attention."

"Not overly impressed so far. The sales guy at the home show was good. Typical home show presentation. Angela was good. Measured the bathroom and drew everything up. First install was set up for a date I told them we would be gone. They moved it ahead a week. Nobody showed up. I called Justin and he didn't even know they were supposed to start that day. The crew that was scheduled was detained on another job. Nobody bothered to call and tell us. Materials took twice as long to arrive as they said. Now we are waiting another four days with a bathroom that is half torn apart. Waiting to see what is next!!"

"BUYER BEWARE: This company promises that they can handle the $800 Xcel rebate for installing a heat pump water heater, but have been unable to actually do so. In total, using this company cost us AT LEAST $1,050 over what we would have paid with a different installer. Explanation of where I got the $1,050 number (read on if ye be brave): When I first reached out to this company, they sent over Dan. Dan is great -- he has a good sense of humor, he speaks the lingo well, and he's quick to say yes to any questions (which in hindsight should have been a red flag). Questions like whether the company could handle the rebate offered by Xcel for heat pump water heaters. Questions like whether his company could hook up the water heater if there was a junction box nearby. He mentioned that they don't have electricians on staff, but that he could put me in touch with 'his guy' to set up the electrical before they installed the water heater. And here should have been red flag #2. Dan's 'guy' never responded. In fact, Dan didn't even send me the contact details -- I had to reach out to the All American Drain Cleaning office to get a number for a person that didn't reply. No problem; it's the modern day, and Thumbtack is a thing. I was able to find an electrician to install the new junction box within a few feet of the water heater. Cost for that was $566 (which I'm not including in my $1,050 number). Day of the install. A new installer comes over. Removes my old water heater, installs the new one. Everything is going well until he shows me what he's done. "Gee," I say. "It sure doesn't look like the water heater's been connected to that shiny new junction box over there." At which point he tells me that this company cannot connect electrical wiring. Fam. Fam. Now I would ASSUME that these people install a lot of water heaters. We went with the water heater that THEY RECOMMENDED. So why in the seven hells did they not inform us that we would need to bring in an electrician after the fact to actually wire the darn thing in? ESPECIALLY given that this left us in a position of either: finding an electrician to do emergency/day-of work, or going without hot water until we could find someone. We were able to find an electrician. But -- whereas the first electrician mentioned they would have thrown in the work for free if they'd been out there -- this rush job ended up setting us back another $250. Oh golly, you can bet that $250 makes it into my final $1,050 number. And by the way, I spoke with the installer to ask why he wouldn't at least tell us about the need for an electrician before he removed the PERFECTLY GOOD AND WORKING water heater, and he said it was easier to do his work without possibly rubbing elbows with an electrician. Ok, so water heater installed. Electrical wired up. It turns on and everything seems to be going alright. But here comes the real kick in the shins -- heat pump water heaters are expensive, so we'd like to get the paperwork for that Xcel rebate moving. I've called their office goodness knows how many times, but have yet to hear a peep about actual progress on the rebate paperwork. That's $800 I'm basically giving up on at this point. $800 + $250 = $1050. Thanks for listening to my TED talk."

"Terrible experience. I had hired Mike multiple times previously and had great outcomes. Then, I wanted to replace plumbing in half of my home. He send his employee, who was a total nightmare! Screaming profanities in my home, never working, my husband ended up asking Shawn to leave. One of Bathrooms needed to be redone, because Shawn did all the work incorrectly. Mike had the nerve to tell me "he was losing money this job." Well, Mike never checked the other areas Shawn had finished. I had to redo my kitchen plumbing 5 years and ago. I also have had to replace my shower tile due to the incompetence of this company. No apologies, or accountability for the disaster. Only gaslightling, pretending to be a victim, and blaming his employee. Hire at your own risk!"

"Steve and his team did a great job. He worked with our home insurance and got the water damaged floor replaced quickly and it looks great!"

"Ennis did a great job, fast, effective and professional."

"They did a wonderful job and the technician was very knowledgeable and kind and did an amazing job on my bathroom and I will definitely be calling them for any of my future projects."

"Cameron and Jordan did a great job performing the work set out in line with expectations and ahead of schedule! Really impressed with their focus on exceeding expectations and wouldn't hesitate in hiring them again."