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"it was a 5. it was excellent. because we had that issue the night before i called him 7:30 he called back after 30 mins and have a guy came out after 15 mins."

"Excellent workmanship and quality of materials"

"Henry did a fabulous job in our bathroom. It is even better than we expected. He was open and honest about how long it would take and always updated us every step of the way. We couldn’t have asked for anything more."

"Stellar service from a company with a well-earned reputation for solid workmanship. These guys are the real deal. Ramon was exceptionally knowledgeable and spent a great deal of time explaining what needed to be done. Once I signed the contract, everything happened at lightening speed. The servicemen showed up on time, were careful to not damage the doors, walls, or hardwood floors when they hauled in the new gas boiler and water heater, and left the basement in spotless condition. After I sold the oil stored in my old oil tank, Horizon was out the very next day to cut up the tank, clean the inside of it, and haul it onto the driveway for inspection. Not a single drop of oil was spilled. They are that meticulous about their work. A shout out not only to the remarkably zenlike Ramon, but also to Robert, who patiently and respectfully dealt with an unnecessarily finicky inspector."

"Harold destroyed $1400 shower walls in 2 bthrms by cutting the Bull Nose Finished Sides & Tongue Grove Side! Paint applied w/ Sprayer highly diluted; it peels off wiping any scuffs! Spent extra $ on best Paint; complete waste! Since Sprayed: Paint never cut into Wall-Ceiling line. Ceilings have tannish tint thruout! Raised concern, rcvd manipulative excuse: Squirrel got into each room/ceiling, urinated, causing tint! LVT flooring installed in 1 bthrm over existing tile, but no Leveling Compound used as Instructions warned; LVT pops in/out when stepped on! Paid for 7 Existing Cable Boxes to be moved up, but none of Existing Cable fished thru, so made worse w/ non-functional Cable Boxes! Plead w/ Harold not to close Walls prior to fishing Cable thru, but Walls closed anyway. Disrespected, yelled at, when raised issue that Cable Company wouldn't be fixing, as Harold deceitfully wanted me to believe! Spent $1200 for Electrician to fix. $400 Fiberglass Ladder disappeared, Harold & his Workers only ppl that came in/out, didn't raise @ 1st, but when I was disrespected, yelled @ for voicing other concerns, I raised! And of course, Harold refused to accept responsibility, again turning manipulative/disrespectful, yelling, saying that I'm insulting by accusing him of stealing! Harold took Additional Deposit, September 2023, totaling 35% upfront & I paid for all Material! Was not placed on Schedule, so He worked only consistently during Winter break when Clients were Holiday traveling, etc. from Dec 15-Jan 10, 2024! He never again worked consistently: showed up 1x in Feb, 1x in March! Further, he insisted on weekly Cash Pymnts, but he would jump from Scope to Scope, ensuring he could invoice w/o fully completing any one Scope, giving him all the leverage! So had Scopes started, fully paid & incompete! Fed up in March when He held me hostage to 1 invoice sent wrong 3x's: 1stx formulas on spreadsheet not totaling right so inflated $ owed, 2ndx $900 Cash Pymnt missing from Feb, 3rdx $2200 Cash Pymnt missing from Jan! This $2200 Cash Pymnt was disputed since March, recorded only as $2K pymnt in the end/July! Showed proof that Lauren sent out text in Jan indicating $2200 Pymnt, but Both denied text in most manipulative/deceitful manner, to pt of absurdity, as I showed them both my phone clearly showing text sent by Lauren! From March-July 2024, Harold never fixed the March Invoice b/c he used disputed $2200 Jan Cash Pymnt on March Invoice to buy time in not returning to work. 4 month since March, was beyond fed up, but still did my best to resolve: July 11, spent hour over phone w/ Lauren explaining issues, she tried to manipulate my concerns/facts! Call ended with Notes she took to discuss w/ Harold & we would meet July 15 for her to inspect the issues raised. July 15, Lauren shows up w/ Harold to my surprise & 45 minutes late! Meeting ended with both Lauren & Harold cursing/yelling/slamming items, Lauren stated ("you are f in stupid") & they refused to email corrected March Invoice, wanting me to do verbal math! Lauren only reviewed the Notes from our Thurs call @ Monday's meeting, when they had from Thurs/ 4 Days prior! Harold demanded I go to bank get Cash, as banks were already closed @ 4p! Knew @ that pt I was played more b/c of their manipulative attitude! Harold walked off the job w/ his tools! Thankfully Mom w/ me as Witness. Had earlier Intution to cancel Monday's meeting & text Lauren what's outcome/where's revised March invoice, but decided not/ to show them good faith! Am left with: scopes never touched w/ 35% paid (deposit), scopes paid in full/incomplete & scopes paid/damaged/poor quality; needing extra $ for repair/material! Meaning am out: $31K Cash pymnts to Harold, plus $3K in destroyed material & $15K more to repair work! Harold/Lauren will appear polite @ 1st, but most deceitful/manipulative 2 ppl ever met! DO NOT HIRE HAROLD MAS! Will regret if any issues arise!"

"Excellent. Professional, patient, and problem solver! Called him back a few times already for other projects and will continue to do so."

"Excellent experience with Rick. One of the only contractors I have been dealing with that stays in touch with his customer regarding the job. Rick’s pricing was fair & he has an excellent work ethic. I highly recommend Platinum Plumbing to anyone looking for an excellent plumbing contractor. We are very satisfied with our experience."

"Yes, the job was done beautiful. He was very professional and definitely has the skills and knowledge as a general contractor. He kept me informed and contacted immediately if there were any issues. I highly recommend this company for any home improvement projects."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."