Get matched with top outdoor kitchen builders in Burlington, IL

"Very well. Owner of company was very enthusiastic, thorough and seemed to really care how everything turned out."

"Lot of back and forth but over all did good work "

"Why 5 stars? First the Arrowhead rep I met with was prompt, professional and knowledgeable. He made many trips to my house to review plans and bring paver samples. He provided a competitive bid with another "affordable contractor" and was much less than another "expensive" contractor bid. He provided some very good input to improve on my original patio design. Arrowhead used 4x8 plywood sheets to protect my lawn as they brought their heavy equipment in and out. The patio foundation was a full 12 inches of 3 different sized gravel stones. I observed quality craftsmanship during the installation, especially with all the curves in my design. Meticulous work. The finished patio looks amazing. The crew power washed everything upon completion. They also brought in sod to replace some damaged areas in the immediate patio area that resulted from the digging. I also paid for landscaping stone to fill in around my walk and pool. It looks great. I highly recommend Arrowhead Pavers."

"The work done was great. It took a long time, however, to get responses to our requests for quotes, change orders, scheduling, etc."

"First of all, we are happy with the finished product of our master bathroom and walk-in closet. We are NOT happy with the owner of this business and his handling of our project. Jeff took time to design our space over several meetings. He promised that he would be available to choose tile/granite/light fixtures/plumbing fixtures whenever we needed him. Timeline was discussed with a 6 week from contract start and a project time of 3 weeks. Permit submission was done by myself with plans drawn by Jeff. We failed the permit process with 14 items that were not addressed due to insufficient drawings. Additional time/effort was required by Jeff and us to meet the requirements to meet code, which pushed our project back several weeks. We also paid more for the project due to Jeff needing to insure his workers for our village (a cost he should have known upfront). With new drawings, we re-submitted and were approved for work to begin. I can't say enough about the FANTASTIC workers that Jeff has on his team. They were courteous and did excellent work and even suggested design modifications that made sense. One of our first tasks was to pick out a granite surface. Jeff gave us the name of a granite place and that he'd meet us there. He NEVER showed. We picked granite on our own that day. We ordered tile - on our own. We chose lighting, plumbing, fixtures, and paint colors - on our own. The next time and ONLY time we saw Jeff for the duration of the project was when he delivered the vanity and asked for money (same visit). The total project ended up taking over three months to complete. Due to various project modifications/additions, we had no idea what our final invoice would be. We waited and waited for some type of final figure. 8 months after the project was completed we finally received a remaining balance invoice for over $11,000. We were shocked to receive this invoice so far after the project was completed. Jeff explained that COVID and not having an office manager were reasons behind us not getting an invoice before then and that we fell between the cracks. While we don't argue the price, we did not appreciate the length of time it took him to get the job done, nor the amount of time before we received a final invoice. When we offered to pay $2,000 each month for the next six months we were sent a very threatening email offering us three options for payment in full NOW. Suddenly this money is due NOW when he has carried this receivable for 8 months already? We will NEVER recommend Artistic Kitchen Concepts (Jeff) to anyone in the future. His involvement in the project started out well, but dropped off to the point where we never saw him, had no further input from him, and didn't receive an invoice until 8 months after the project was completed."