Get matched with top water main install, replace or repairers in Calhan, CO

"Basset Heating and Air Conditioning offers a great plan where the customer pays a reduced set price once a year to have their air conditioner tuned up in the spring and their furnace tuned up in the fall. Additionally, under the plan the customer recieves significant discounts should his or her air conditioner or furnace need emergency repair any time during the year. As usual, the Basset Heating and Air Conditioning front office called me to set up an appointment for my spring tune up. Mike called 30 minutes prior to arriving to assure me that he would be on time plus or minus a couple of minutes. The entire tune up took approximately 30 minutes. After the tune up was complete, Mike sat down with me and explained that my air conditioner was now 13 years old with a life expectancy of 15 to 20 years. He also explained that the EPA was phasing out the older air conditioners and that if leaks were to occur in my unit, the replacement freon was getting more and more expensive each year. He told me the approximate price of a new air conditioning unit and compared it to the price of continually replacing the freon in my older model. This was very good to know. Should leaks now occur over the next couple of years, I will definitely buy a new unit rather than throw away good money after bad. A very professional job from a very experienced, professional man.
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"Plumber Clay is AWESOME, as the company name indicates. Clay went above and beyond to explain everything that caused my emergency leak/s, he identified the source of my ongoing plumbing emergencies that the previous plumbers couldn't figure out--AND THAT PREVIOUS OWNER DIDN'T DISCLOSE--nor did 3 inspectors to buying this house. He scheduled repairs to work with my budget constraints to hopefully resolve ALL issues. Clay is experienced and well informed, shared his observations, made sure that he answered all of my questions and concerns, and even got me scheduled for additional Awesome Home Services, as they offer more than just plumbing and heating!!!"

"Eric and Brock arrived ahead of schedule and took care of a valve replacement and two other minor issues very quickly. Worked efficiently and professionally. Finished work looks great. Eric was also an excellent communicator, explained repairs nicely and answered all questions. One of my best service experiences. I can definitely recommend Tom, Eric and crew."

"Leo was good at communicating his availability and showing up on time. When he arrived he evaluated what he would need to fix the leak, went to the local Home Depot to get needed materials and quickly made the repair. The leak is fixed and it was all done at a very reasonable price. I would not hesitate to use Leo again if I have another issue with my hot tub."

"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"

"Greg came by immediately and provided an estimate and then came back as promised and preformed the repair as quoted (both cost and amount of time to complete). 
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"The tank on my toilet was cracked and not wanting to guess about the repair I decided to replace the toilet. From start to finish the job was done in 45 minutes with the old toilet being removed and the new one installed. It looks really nice. I will use this company again. They make sure you understand what you are paying for and what you are getting for that amount right up front."

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We had the contractor for 3 hours.   In the 3 hours he only got the railing fixed, but was unable to patch the hole from where it was pulled out previously.   We had used them before for drywall repair and searching for a potential leak, and the work is ok, but you can definitely see the patch.    The first time around they were good, but this time he spent the majority of the time looking at our leaking shower to give us an estimate.   I have never paid a contractor for their time for an estimate, so essentially we paid for 3 hours of labor and got maybe 1 hour.   Then to top it off, he never gave us an estimate for our leaking shower.    I wouldn't use them again.   Nice people, but poor workmanship and follow up.  

John was the gentleman who came out and worked on our home on both occasions.  

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"Our water heater needed to be replaced and this was my first Angie's List purchase.  $600 for installation including a 40-50 gallon name brand water heater plus they will take away the old one.  We initially wanted to consider a tankless water heater but the price was right and we needed this completed fairly soon as we were on borrowed time.  Just do it, right?  We did and it was completed.  I asked what brand water heater and I researched the brand with negative satisfaction results.  I was not happy but I already bought the offer.  The technician replaced our water heater with a 40 gallon AO Smith brand which was exactly the brand I wanted.  I am happy for that but he wanted an extra $250 for a permit and straps.  Shouldn't that be part of the installation?  My husband made a call to Angie's List and voila, all of the sudden, no extra fee!  But also no permit or straps.  THANK YOU, ANGIE'S LIST!  However.  Is our water heater within code without a permit and without straps?  We don't know but wedo have hot water."

"Dwayne was prompt on-time installed water heater properly and was easy to talk with"