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"About a month ago, a young man from Power Home Remodeling - The Quality Assurance Manager, Alex P. came to my home to inspect the work one of his crews did on my home...they replaced all the gutters and trim...$9,000 worth of gutters/trim....He needed to get up into my attic space b/c I was told the only way to 'certify' the warranty was to see the work (soffits) from inside as well...he would not take NO for an answer....tells me again about certifying the warranty so finally, I let him up there...lo and behold he says he finds water damage...I look at what he sees and I can't say yes or no that it is exactly what he is telling me... He is very aggressive during his 'pitch' for a new roof...he says that as 'management' he can bundle the gutters and roof together...he writes all of this down on a piece of paper (which I am in possession of)...says he can do both jobs for $24,900...roof and gutters... He shows me the figures...I see it on paper...how much it would cost and its monthly payment...I speak with my wife and we decide to put $10k down...he says to me that $10k will come off the $24,900 once the financing is set...he writes all of this down right in front of me...tells me the $10k will come off the loan as a down payment ... THIS WAS A BOLD FACED LIE... At no time did he EVER say the cost of this project would be $34,000+...my paper work that he showed me, DID NOT have that figure on it...if it did...I would have said NO...he told me the entire project would be $24,900...not $34,900... Had I not looked at the financing paper when it came in, I would have never known I was deceived...at no time was the cost of both projects more than $24,900...I call the company to complain...I tell them what I have in front of me...the figures that were agreed upon by my wife and I and their man Alex P...all they can say is...you signed the agreement!!! Over and over this is what I am told...I ask for Alex P to call me and to this date (6/12/25) I have yet to hear from the guy. Why is that? He's the Quality Assurance Manager...the guy who told me b/c he is management, he can give me a better price...this companies practices are deceptive. Yup I signed the agreement but was told something totally different! I am happy with the product and work but come on...everything you read for reviews on this company is 100% accurate...from how they ended up at my home (doing work in the neighborhood...sure they were!) I just threw away $10k because of this companies deceptive practices!!!! And again, why hasn't Alex P called me back? B/c they got what they wanted and know they are wrong! I have received responses from the company and both responses DO NOT address the deceptive practices of their QA manager, Alex P...I know what I was told and what I was shown for a total price. They make it as if I am an idiot and am making this stuff up...I am not!!! I am not saying I am devoid of blame here b/c I trusted them and in the end, I was misled by this company!"

"Great, Chris was very professional and assembled the sideboard quickly. It looks great in my space. He also cleaned up and took all the trash from the piece with him. I will definitely use him again."

"We give Bel Island Five Stars for our house siding project with Hardy plank siding and Maibac shingles. When Andrei and his crew came to our house, they removed our old painted curling shakes and replaced them with beautiful Cape Cod grey Hardy plank siding on the front of the house, and Maibec shakes on the gables and kitchen entry way, with white Azak trim all around in less than a week. They replaced two windows with Harvey windows as well. The entire crew was respectful and tidy at the end of each day and cleaned up at the end of the job like they were not even there. The best thing was the price. Get three estimates, you will be shocked at Andrei's price. We got 4 prices and the closest to Andrei's was $15,000 more than his quote which he stuck to."

"Louis was prompt, professional and fair priced. I would hire him again, no question."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."