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"They were right on time and efficiently installed the new water heater."

"Came before scheduled time and gave me options. Had replaced and was completed professionally."

"My prior water heater, a 50-gallon tank, started leaking after 15 years. I called Streamline to confirm that it needed replacement, and to replace it. I was considering a tankless water heater already, and the first tech walked me through the pros and cons, then wrote up an estimate. Two additional techs came the next day to install the heater and the necessary gas and power lines. The only issue I had was that one of the newly installed gas fittings leaked gas into the basement. I shut off the supply valve and called Streamline, and they came out within half an hour to fix it at their expense. Mistakes happen, and I was impressed with how professionally they corrected that one."

"I called in the morning and Chris came out in the afternoon, when I was available. He explained and showed me what the problem was. He didn't have a new water heater on his truck so Tim came about 45 mins. to bring one. Installation was fast and Chris was very professional. They will be the first ones I call if I have any other issues."

"Job went very well. Jeremiah arrived on scheduled time, installed 3 new vanity faucets for a very fair and reasonable price. Jeremiah was very personable, looked a few other plumbing concerns and quickly fixed a noisy toilet valve. We definitely recommend Alexander HVac and Plumbing and will use them again."

"Answered the phone on the second ring, requested information to help with our garage sink installation. Sent pictures for review and received a quote within 15 minutes along with a date and time for the project to be installed. Very professional and polite, answered all my questions and explained what was needed for the sink installation. Placed towels down to catch any mess and actually shop vacuumed the garage floor. Excellent work, very competitive price (to other quotes), will definitely use again and also to recommend."

"Derek came out on call at 8:30pm the same night bc it was so hot in our house (it was a 75 degree day that day). He was extremely professional, personable, friendly, and genuinely liked the work he did and enjoyed helping us. They only charged $125 for the emergency service and he had his senior tech, Tim, to come out the next day while it was daylight to thoroughly look over the entire system and test it. He quickly found I had wires touching and it caused a short and a fuse to blow. He replaced the wires at no extra charge. They send an auto text when they were on the way with a picture of the tech and a bio about them, along with a tracker to see how long It will be before they arrive. I am totally impressed with this company, Derek and Tim. Seriously genuine people and I love that I am supporting a local company here in Garner. I had a lot of issues with another AC company and this has been a continuous problem that got worse and blew the fuse so I went with Thermo Direct. I am glad I did. 1,000% recommend."

"Placed a service call and was contacted within minutes about setting up an appointment. A broken hot water line pipe needed to be repaired. The service was done and leak eliminated."

"If I have any other plumbing issues they will be at the top of the list to call to have the work done. They were fantastic."

"Peter and RJ worked efficiently right from the start. They removed the old tankless water heater and mounted the new one. Then, modified and replaced the old gas and water pipes and fittings as necessary to connect the new unit. They were in and out in about 4hrs with no major issues. They did have one minor issue with the outdoor exhaust housing not fitting but performed a work-around to insure the unit would work properly while waiting for the replacement part to come in. When it arrived, roughly a week later, Peter came right out and installed the hood. The technicians were a good team, polite and personable and I was pleased with the finished installation."