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"Yes everything went excellent"

"Review for Service 1st Pros Heating and Air Conditioning In my hectic and fast-paced life I want to take a few minutes out of my day to share our experience we’ve recently had with Service 1st Pros Heating and Air Conditioning. I want to ensure that I include each of the individuals who demonstrated a level of customer service that was exemplary and professional in every aspect of getting our air conditioner repaired. It is not often in our current economy that we find this kind of customer service from every employee in the business that we interacted with. Our heat pump unit went out on June 30, 2023. When I mean out, that left our home at a steady 86 degrees for eight days. It was unbearable and the Technician who was authorized by our Home Owner’s Warranty company to look at our air conditioning issue stated that the problem was in a freon line going into the external wall and he was not comfortable repairing it. WoW…! My husband searched for and got quotes from several different companies very quickly on line and based upon the number of outstanding reviews, we chose to move forward with Service 1st Pros Heating and Air Conditioning after speaking with the front office personnel, Emma and Lindsay who redirected his call to the appropriate person. Technician Chuck Norris was dispatched to our home on Saturday, July 8, 2023, and verified that the problem was in the freon line and was confident that it could be fixed, but it was later in the day and technicians don’t carry every bit of equipment necessary to fulfill each unique job. He did call into the front office and spoke with Tina to establish a quote. My husband was with him as they spoke in a way that demonstrated her knowledge of these types of jobs, what it required, and how to best get it done quickly. Tina once again demonstrated a sincere concern and commitment to help us get the job done as soon as possible. At the end of the call, my husband had a date of the following Monday, July 10, 2023 for a technician to complete the job. On Monday, Karl Davis arrived promptly as he stated in his text and began the task of repairing the freon line that included welding and fixtures on the external siding. He was very knowledgeable, confident in what he was doing, concerned about the temperature we were living in, but fully committed to getting the job done correctly the first time he did it! After several hours, he came upstairs and looked at the internal air handler and safety switch to ensure that they were all working correctly. Again, this thorough and pro-active approach to repairing our heat pump is not the level of service we experience. Technicians come to fix one thing and don’t look at other indicators of what potential problems could impact the long-term repair of an appliance. We couldn’t be more pleased with our selection of this company as our provider for our air conditioning repair. Every single person we interacted with knew their job well and had an understanding of the bigger picture, thus working together very effectively. We don’t anticipate the need for their service any time soon, but would definitely recommend Service 1st Pros to any of our friends or neighbors!! This company guarantees WOW service and we received that and more!"

"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

Founded 2002 Serving Metro Atlanta and Athens We have over 20 years of experience in the HVAC industry. We make taking care of our customers, our number one priority. We won't be comfortable until you are!

"This has been a process of almost 2 years and I have waited until now to leave a negative review. My husband and I purchased a complete gut job of a home in July of 2021. The first thing on our list to fix was our beautiful brick fireplace on our main floor and basement floor. We designed the entire layout of our main floor around this fireplace in hopes that it would be a gathering place for our friends and family for years to come. We planned to use our fireplace as a big part of heating our home during the winter months. We were willing to take a very large part of our budget and make sure that this was in perfect working order. Waylon was contracted to get it in complete working order. Waylon came out and said that he completed the work and that we were good to go to use our fireplace without any issues. When the work was completed it was still summertime and extremely hot, so we took him at his word and paid him the entire invoice of $10,000. I normally wouldn't list out prices on a review, but that is a huge investment for my family. Waylon was great to work with... initially. Once we finally were able to move into the home in December we were so excited to use our fireplace. We got our first big fire going on Christmas Eve and were so disappointed because the amount of smoke that was coming into our house was completely unacceptable. We at the time had a newborn daughter and I didn't feel comfortable burning in the fireplace because of all the smoke. We waited until the new year and started trying to get a hold of Waylon, only to find out that he had changed all his numbers. After a lot of digging we were able to find a personal number for him that he or his wife had reached out to us on and finally were able to get in touch with him. This is getting long, so I will break it down to this... Waylon was almost impossible to get to come back out. He finally came and inspected the fireplace in July of 2022 and promised that he would be in touch with my husband to get the fireplace in working order. We never heard anything back, and after reaching out to him several times he came back in November and worked on the fireplace again. He said that there were parts that he needed to order to complete it, but we were good to go to burn for the upcoming holidays. Again, we had to reach out to him multiple times to find out when he was going to come back and finish the work. We were left for 3 months without a flue on our fireplace. Finally in March he came back out and said that the work was completed. We have had one fire since. The smoke was finally not an issue, but we were left with a terrible lingering smell of smoke for weeks after the last fire. My husband climbed up to inspect for himself and found that the vent cap at the top was not secured or screwed down at all. Air was still drafting through even though our flue was closed on the inside causing the awful smell. We reached out to Waylon and were basically told that he wasn't liable for anything because the work was originally done from a company that is no longer in business. He said that he gave us all kinds of freebies along the way and that he doesn't owe us anything. I'm not sure what freebies he gave us. We contracted him at a rate of $10,000 to get both fireplaces in working order and they're still not. In the grand scheme of this nightmare, this seems so small to even mention, but when he and his crew would show up to do work they were never here at the time they said they would be, they always left a mess (dirty/ smudged fingerprints on our brand new white paint), damaged the paint on the brick of the fire place, left trash in our yard... Waylon, we are very disappointed in the work that was done. We talked faith with you many times and tried to give you many chances to complete the work that you said you would. I would love nothing more than to remove this poor review if you would come finish. $10,000 is a huge amount of money for our family that we were glad to pay to a small business to have a working fireplace, but that hasn't panned out."

We specialize in HVAC maintenance and repair. We keep our overhead low so that we can continue to offer a higher value to our customers. We have been servicing hundreds of customers in the North Georgia area since 2001. \n \nWe service, sell and install all brands and models.

"I contacted this company and they claimed not to be on Angie's list but I went ahead and asked for a quote. I think I may have paid to much money because they sub contracted the job. The guys who came out to to the work were great and I added a review for their company so that is why I marked this review down in price and overall."

Cost determined by the job. Family owned & operated.

Heating and air conditioning installation, service and repair. Serving Dublin - Laurens County Georgia and all of the Middle Georgia area. With over 20 years in the business, we can proudly say we have thousands of satisfied customers. We take our responsibility very seriously when you place your trust in us. Relax and enjoy knowing that the repairs of your heating and cooling systems are backed by our 100% customer care guarantee. We make it our mission to provide you with knowledgeable staff, quality workmanship, and speedy service for all of you needs, at a reasonable rate.

"Jade heating and air, did a great job, when all the other companies we called, wanted to sell us a new system, we are very lucky, We called them and had them come out, this company saved us a lot of money, and was very honest."