Get matched with top window repair pros in Deer-Grove, IL

"I contacted their sales rep who worked with me over a period of a few months to set this plan in motion.  He was very helpful, honest and attentive.  I appreciated that he didn't hound us for the sale.  Once installation day came, the team showed up on time.  They were very neat, and very very polite.  We were impressed at how efficiently this team performed together.  It was clear that they had their routine down to an art. They took out the old windows and put the new ones in a very efficient manner in the middle of January!!  They worked so diligently that our house never even cooled. The windows fit and look great.  They did a nice job of cleaning up, both inside and outside the house.  And they finished all of this in one day.  Start to finish, I believe they installed everything in 6-7 hours!  I cannot say enough good things about this whole experience.  And they charged less than half the price of their local competition!  I can't wait to recommend them to my friends and family.
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"It went very well and we are very happy with our new windows. One window was cracked during shipping and they discovered it and ordered a new one right away. A couple weeks later when it came in they replaced it. We felt bad for the guys that did the work because it was the two hottest days of the summer. They did an amazing job while working in the heat. We will recommend Green Valley for their work to people we know that need this kind of work. We will also look to them when we need more work on our house."

"The installers did a very good job without any mess. One window had a crack and one bad screen. These were fixed no questions asked."

"I was pleased and impressed with my roofing inspector. He was professional and prompt in determining the roof damage. The repair was thorough, and the office kept me informed throughout the process. I recommend them for their reliability and quality work."

"They found some rotten wood. Repaired it all for same price . Really nice guys did the work. Jeffo, mike, John , cook. Thanks!"

"In the last month I have had both of these crews working on my patio and basement wall. I asked them questions and they gave good answers. Tim Boudrean, the crew leader on the wall project, took time to explain the whole process of putting up carbon fiber wall supports. The whole crew seemed to know there jobs well and cleaned up good when they were done. I was pleased with the work done. I must say I had one major complaint about the wall job. The agreement I signed stated I must prepare the basement so they would have access to the wall. It was difficult for me because we have a bathroom against part of the wall. I was afraid the bathroom would be destroyed, so I measured the distances that was needed between the carbon braces. (a lot of Youtube research) I figured that the only part of the bathroom affected would be the sink. The sales rep disagreed and said the shower had to be taken out. I gave in and had the shower taken out. The installation crew actually placed the braces almost exactly where I had marked. The shower did not have to be removed. Mid American Basement should have sent an installer instead of a sales rep to verify the placements. It cost me extra to have the shower removed and will cost more to repair the tear down."

My name is James botkin with 1 of 1 quality home improvement LLC. We are professionals in replacing Windows, doors, siding, floors, metal wraps, soffit, and fascia, and with 15 plus years experience me and our team will be sure to make sure the homeowner is as happy as can be with the work we do!!\nWhy?, because we are the 1

"Excellent. Both fixed in a timely manner and at a very fair price. This is the second time I have used Mr. Ferrell and I was more than pleased with his work. I highly recommend him."

"Our house had a water damage that ruined much of the drywall and floor on the first floor and the basement. For such a big repair job, I carefully looked up the reviews and recommendations from Angie's list and talked to 3 contractors that have the highest ratings. AOM was one of the three. David, the owner of AOM, quickly came to our house, assessed the damage, explained to me what need to be done, showed great empathy to our loss and current situation (having to stay in hotel waiting to go back to our house), and put a very competitive bid (about 2/3 the bid of another contractor). We picked them and signed the contract. AOM uses Trello, a cloud-based project tracking system that software companies often use, to effectively and promptly communicate task description and updates to all workers and house owners. AOM workers are professional, hard working, and friendly. For such a big project, expectedly there were some hiccups and AOM had to juggle ours with their other on-going projects. David kindly explained to me various aspects of the repair work and promptly fixed any faults that we identified. I became to completely trust David's professional skill and that he would treat our house like his. Several nights and weekends David came to work late so that we could move back to normal life as soon as possible. In the end, we are very happy with our remodeled house. I sincerely recommend David and AOM for any house remodeling and restoration job."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."