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"This company has several communication issues. First I had an appt for my door to be measured at 10 am. On the day of the appointment, I received a text at 930 and an email that my appt was now between Noon and 4pm. I decided I would run some errands and when went to leave the contractor was here at 10:00 to measure the door as originally scheduled. I told him that they had notified me of the change but they Never told him. He didn't remove the trim from around the door to measure properly because when the installer showed up months later with the new door and after removing the trim around the door and rechecking, he told me that the door he brought was too short. I had told and showed the salesman that the door I was replacing had extra trim inside the opening and the salesman assurred me that the new door would eliminate this, but the door that was incorrectly measured would still require this extra trim because the saleman Never mentioned this to the representative who took the measurements. The installer apologized and remeasured the door correctly and I had to wait sever weeks for Champion to remake my door and take another day off from work and of course they don't offer any form of compensation to their customers for their own mistakes, just Sorry for the inconvenience. The door was Finally installed yesterday and thankfully I had the same installer who had remeasured the door correctly and he did a Great job. Today I received both a text and an email informing me that my door had been received by my local office and I would soon be contacted to schedule an installation appointment, remember this is After my door had already been installed. I called four different phone numbers to speak to someone and after holding for almost 30 min, I left my call back number. Then coincidently I received an email asking me how I liked my experience with Champion, and that I should leave a review. These doors are not cheap, mine was $15,000, but with the measuring mistakes and the costs of sending the installer here twice with his truck (85 miles away) I can now see why their prices are much higher than local home improvement stores including the cost of installation. My neighbors really like my new front door but agreed that a company this big should have better communication with their customers. The pictures are of the trim on my old door which the first door would still have required because either the salesman didn't mention this to the person measuring or he just didn't measure properly to eliminate the need for this excess trim, but either one is a fail."

"Loving my beautiful new deck the spiral staircase and under decking system. Cant wait to see the storm roll in and not get wet!"

"Well it doesnt leak"

"This was one of the worst experiences we have had. We contracted (verbally) with him in May after we received a quote for our projects of $650. He /his assistant did a few projects. He suggested that they come and complete other projects as they had time. We requested they wait until a later date, which was agreeable to them. Once we contacted them again, there was a complete lack of communication and focus on our project. I have text messages that show that he was unresponsive to our communications time and time again. Once he did contact us, he had a huge list of life issues, which were not acceptable as they were his problem not ours (as he agreed). He then set up a final time which he guaranteed but then consequently canceled due to another personal need. I asked for a final itemized bill. When I received it, it was almost the amount he initially quoted. However, the major projects that were quoted were never done. He refused to accommodate this in our bill."

"Excellent, great job."

"If I could give less than one star I would. Hired Alvie to replace a porch and install some new exterior doors. He bid the job, took the 50% deposit and I chased him for weeks to start. Didn’t purchase supplies he quoted and I paid for. Rarely showed up when he said he would. Tons of excuses. Asked for gas money to come work on my job Then wanted more money before job was completed. The work done was not as agreed or quoted. Finally ended up firing him. Have to hire someone else to finish work"

"The team came on July 22, 2021 to install all new windows in our Port Huron home. The windows were purchased in March, 2021. The WW agent, who sold us the windows in March, spoke of an area that would need a wood molding installed, and that we would need to purchase this, and stain it. The WW team would install it. When the second WW agent came a few weeks later, he told me that no molding would be needed, that no action on our part was needed. We were good to go. I was wrong to believe him, but he was supposed to know what he was doing. Immediately after the windows were installed in July, I inspected everything. Every window, with one exception, has a space, between the window and the frame on the bottom edge, filled with caulk and painted a dark brown. This is on the inside, not the outside of the house. The brown does not even closely match the color of our windows inside. It looks terrible, sticks out like a sore thumb, and is very unprofessional. No one every spoke to me about caulking or ever asked us about the space to fill. Many window frames are badly scratched on the inside as a result of careless installation. Many windows do not easily go up and down, or easily open out and back in. I discovered that the crew had incorrectly installed finishing wood strips on either side of the windows. As a result, most of the windows are too tight to work properly. For this same reason, one window is very loose when you open it towards you. It is not properly finished. One window is a bathroom has a top sash that is different from all the other windows in our home. WW tells me that this is no doubt because the window was broken and had to be replaced by them. Many latches for locking and unlocking the windows are crooked and misaligned. So, 2-3 days after the installation, I contacted WW with these issues. They came out to inspect over three weeks later. It has been a week since they came. Still no word from WW as to the solution. Hmmmm. I like the windows, but bad installation. I'm awaiting satisfaction."

"They did a great job and easy to deal with."