Get matched with top water heater repair or service pros in Durand, IL

"I’ve used Mike twice now, last time for a sump pump replacement and water heater flush. Did great work and takes the time to explain what is going on. I don’t feel like he’s trying to upsell services to me like some other plumbers. Highly recommend."

Triangle Plumbing, operated by a seasoned professional, offers comprehensive plumbing solutions for both residential and commercial clients. With years of experience and a commitment to excellence, we provide a full range of services, including installations, repairs, and 24/7 emergency assistance. Combining quality workmanship with competitive pricing, Nathan and his crew ensure customer satisfaction through transparent communication and prompt, efficient service. Contact Triangle Plumbing for expert solutions tailored to your needs and make us your dedicated plumbing contractor to address all your plumbing concerns with precision and care.

"I am new to the area, the house has an existing water softner unit which I was not familiar with. I called Mr Goodwater to come out and make sure the unit was working properly and explain the basics of the system to me. I called Friday afternoon they came out Saturday morning did a complete check and run through for me, put my mind at ease on the system.
Very friendly, professional and reasonably priced. I have no doubt I will use them in the future if any problems arise.
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We had our water heater go out last week.  We noticed it when we woke up to take showers before work.  I called a few places and ultimately chose to go with Harker because the receptionist told me they would be able to come out and assess the heater and replace it the same day.  Our water heater is about 7 years old, so we figured there would be a good chance that it would cost the same amount the replace the water heater as to just fix the older one, so that is why I verified with her that they could fix it the same day.

 

We have a new rescue dog that is not good around men, so my SO came home from work (I had already taken the day off work for this) and she took the dog away from the house so we didn?t disturb the men while they worked.  As we expected, there were a few parts that were bad on the water heater and the cost would be similar to repair or to replace.  He was done looking at the water around 2:00 and he told me someone would call me for a quote.  I was confused as I was under the impression that they would replace it that same day per the lady on the phone.  Apparently, that was not the case.  This guy wasn?t even the guy who would replace the unit, the guy who would replace the unit was busy and they didn?t have a replacement unit. I was very frustrated and mad?I chose Harker because I was told they could do it all in one day or we both wouldn?t have taken off work.  I could have just let my dog outside for a little while for him to look at the water heater.  I paid roughly $120 for this diagnostic test.

 

We then called to speak with a manager at Harker.  They tried to get someone to come back out that night and replace the water heater but were unable to.  They did have someone sent out first thing the next morning and took about $50 off the service call, which was appreciated but didn?t cover the amount of money we lost at work for missing part of both days.  This all could have been avoided by having their receptionist give accurate information.  There are a ton of places in Madison I could have called to have my water heater replaced and I chose Harker because I was told they could do it that same day and if they couldn't have replaced it that day, they should have said so and I would have made other arrangements. 



Update to Harkers repsonse:

At no time did they ever offer to have the heater replaced that evening for overtime rate or we would have easily paid it instead of taking more time off work.  We were told that they could try to get someone out that night but were unable to.  The only reason we okay'd them to come back the next morning is we needed it replaced as soon as possible.  We did not call later in the day-- it was still in the morning when we called.  And, obviously we know that you cannot carry all kinds of equipment around with you, but I was told that it would be replaced that night, so that is the fault of your receptionist to give me misinformation. They will try to write this so they sound like this was our fault for not knowing that they don't carry all the equipment, need licensed plumbers, etc., but we know exactly what was told to us on the phone and exactly how the situationw as handled and it was handled poorly.  We stand by our original reivew and will choose to use another company in the future. 

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"The service went well. I ended up contracting them to replace a faucet in the kitchen and to repair filters for most of the sinks in the house. The technicians were very friendly and did a nice job. Making an appointment was very easy and they were very accommodating."

"The Choice warranty Co is a lifesaver, great fast and reliable service, we had a water heater and a washing machine malfunction in a two month interval and we were approved for repairs in both instances within 36 hours and scheduled for repairs within one day later"

"They have always fixed the problems that we've had. Frustrations? Delays? At times. We live in a flawed world. But overall, service has been professional and well done. It has always been worth the monthly fee and deductibles. If you consider that most appliances today only last five years or so, breakdowns are going to be a given. Our most recent repair will require at least two service calls and an $1800 part. That more than pays for our entire year's fees."

Owner operated. I am Jack of all trades. No job to big or small. We do everything from hauling to painting , Plumbing electrical , rental unit turnovers , trash outs roofing , windows and doors. My contact information has been outdated on here for a while. sorry to any customers who tried to reach me. And as always a 20% VETERANS & senior discount.

Family owned company looking to make your safe place beautiful!

Hi, I’m a skilled and reliable plumbing professional serving the Chicagoland area. I specialize in residential and light commercial work, including repairs, installations, and troubleshooting everyday plumbing issues.\n\nI take pride in doing the job right the first time, showing up on time, and communicating clearly so there are no surprises. Whether it’s a small fix or a bigger project, my goal is to provide quality work, fair pricing, and service you can trust.\n\nI look forward to helping you keep your plumbing running smoothly.