Get matched with top water heater repair or service pros in Durand, IL

"I’ve used Mike twice now, last time for a sump pump replacement and water heater flush. Did great work and takes the time to explain what is going on. I don’t feel like he’s trying to upsell services to me like some other plumbers. Highly recommend."

Triangle Plumbing, operated by a seasoned professional, offers comprehensive plumbing solutions for both residential and commercial clients. With years of experience and a commitment to excellence, we provide a full range of services, including installations, repairs, and 24/7 emergency assistance. Combining quality workmanship with competitive pricing, Nathan and his crew ensure customer satisfaction through transparent communication and prompt, efficient service. Contact Triangle Plumbing for expert solutions tailored to your needs and make us your dedicated plumbing contractor to address all your plumbing concerns with precision and care.

"Set up appointment to observe issues with my water softener.  Employee from American Pure Water was very professional-showed me the issues and offered several options to purchase new or to repair old.  Showed me several options of new softeners with description of all shared with me . No pushy sales at all!!  Made decision  to purchase.  The following Saturday employee from American Pure Water arrived to install new water softener and hauled my old one away. Within forty five minutes I had a new softener installed and understood how all functions and what I need to do (if needed).   Throughout entire process employees were friendly, professional, not pushy, offered many options, seemed to have much knowledge and strong belief of their products. On time for both appointments-no waiting around.  Highly recommend American Pure Water to anyone searching or just wanting information on water softeners, drinking water systems, air purification, needed salt delivery, or in need of iron &/or sulfur removal.  As they state, "We have what you are looking for!"
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We had our water heater go out last week.  We noticed it when we woke up to take showers before work.  I called a few places and ultimately chose to go with Harker because the receptionist told me they would be able to come out and assess the heater and replace it the same day.  Our water heater is about 7 years old, so we figured there would be a good chance that it would cost the same amount the replace the water heater as to just fix the older one, so that is why I verified with her that they could fix it the same day.

 

We have a new rescue dog that is not good around men, so my SO came home from work (I had already taken the day off work for this) and she took the dog away from the house so we didn?t disturb the men while they worked.  As we expected, there were a few parts that were bad on the water heater and the cost would be similar to repair or to replace.  He was done looking at the water around 2:00 and he told me someone would call me for a quote.  I was confused as I was under the impression that they would replace it that same day per the lady on the phone.  Apparently, that was not the case.  This guy wasn?t even the guy who would replace the unit, the guy who would replace the unit was busy and they didn?t have a replacement unit. I was very frustrated and mad?I chose Harker because I was told they could do it all in one day or we both wouldn?t have taken off work.  I could have just let my dog outside for a little while for him to look at the water heater.  I paid roughly $120 for this diagnostic test.

 

We then called to speak with a manager at Harker.  They tried to get someone to come back out that night and replace the water heater but were unable to.  They did have someone sent out first thing the next morning and took about $50 off the service call, which was appreciated but didn?t cover the amount of money we lost at work for missing part of both days.  This all could have been avoided by having their receptionist give accurate information.  There are a ton of places in Madison I could have called to have my water heater replaced and I chose Harker because I was told they could do it that same day and if they couldn't have replaced it that day, they should have said so and I would have made other arrangements. 



Update to Harkers repsonse:

At no time did they ever offer to have the heater replaced that evening for overtime rate or we would have easily paid it instead of taking more time off work.  We were told that they could try to get someone out that night but were unable to.  The only reason we okay'd them to come back the next morning is we needed it replaced as soon as possible.  We did not call later in the day-- it was still in the morning when we called.  And, obviously we know that you cannot carry all kinds of equipment around with you, but I was told that it would be replaced that night, so that is the fault of your receptionist to give me misinformation. They will try to write this so they sound like this was our fault for not knowing that they don't carry all the equipment, need licensed plumbers, etc., but we know exactly what was told to us on the phone and exactly how the situationw as handled and it was handled poorly.  We stand by our original reivew and will choose to use another company in the future. 

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"Provider contacted me in a timely manner, and was able to schedule service at a date and time that was acceptable to me. Unfortunately, their truck broke down the day before my appointment. They called and told me what was happening, to let me know the truck might not be repaired in time for them to keep my appointment. The next morning, the day of my appointment, they called again to let me know the truck wasn't fixed yet and that they would need to reschedule. I needed plumbing work done before a weekend party but they didn't have any openings available before then. After my phone conversation with them I left the house, and later called another plumber and scheduled the work I needed to have done. After I was gone Catenzaro & Sons called back again and left a message saying they would take another truck so they could keep my appointment, but I didn't receive that message until later in the day, after the scheduled time for my appointment. They did everything right given the situation, and I would not hesitate to contact them in the future for plumbing services."

"I specified that it was a tankless water heater, yet not surprisingly I was referred to a plumber who didn't know anything about tankless heaters, resulting in a waste of a couple of days. The second person did know about them, and so far the repair is working (fingers crossed). I wish CHW would pay attention to the details in my claim."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

Owner operated. I am Jack of all trades. No job to big or small. We do everything from hauling to painting , Plumbing electrical , rental unit turnovers , trash outs roofing , windows and doors. My contact information has been outdated on here for a while. sorry to any customers who tried to reach me. And as always a 20% VETERANS & senior discount.

Family owned company looking to make your safe place beautiful!

Hi, I’m a skilled and reliable plumbing professional serving the Chicagoland area. I specialize in residential and light commercial work, including repairs, installations, and troubleshooting everyday plumbing issues.\n\nI take pride in doing the job right the first time, showing up on time, and communicating clearly so there are no surprises. Whether it’s a small fix or a bigger project, my goal is to provide quality work, fair pricing, and service you can trust.\n\nI look forward to helping you keep your plumbing running smoothly.