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"Taylor and his employee have excellent work ethic, always showed up when he said they would be here, didn’t mess around and always cleaned up their work areas before leaving each evening. Will not hesitate to hire him again."

"We recently needed to replace our kitchen sink faucet and called DTS for a bid. They were able to send someone out the next day to give us an estimate. We found them to be very reliable and prompt. They also stayed within the budget we set.  I highly recommend the company and their staff for any plumbing needs anyone might have.
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"Great! Very courteous and has suggestions to save money. Did great repair work in minimal time."

"I purchased a Big Deal for a custom kitchen design January 2011. Here is what the the offer said.
"Young Painting  & Remodeling, a highly rated service provider on Angie's List, is
offering custom kitchen design services complete with measurements and a full set of plans for only $50! This service is normally valued at  $250,  saving Angie's List members $200!"
We scheduled an appointment in April, and Paul came out promptly. He appeared to be a nice, sincere, and hard-working young man. I explained that due to my husband's health problems, we could not handle a complete remodel all at one time. I am trying to update our house a little at a time as our budget and especially his health status allows. That is why I was attracted to the idea of a custom design. I had in mind a long-term plan as it were. I think he had in mind generating cabinetry installation work for his company. He had said that his company was in the process of changing from one that primarily did painting to one that did remodeling with a focus on cabinet installation. I told him that my husband's condition precluded anything that would cause a lot of dust and debris. I thought I might want to eventually get the cabinets painted, refaced or refinished but wasn't planning to replace them. And that other issues such as the walls and the lighting had a higher priority than the cabinets. I wanted to start with a color scheme for the kitchen/dining room and hall which are all open to one another. He said color wasn't really his thing, but that if I needed help, he might pull someone in as the job progressed. (Remember at the time of the big deal, the Company was named Young's Painting and Remodeling  rather than Young's Remodeling as it is now. I can perhaps be forgiven for thinking he might have some ideas about color)

He listened patiently to my ideas about what I wanted to accomplish and what I wanted to avoid. At one point he asked about how much I thought I could spend. I gave him what I considered to be the maximum figure for everything to be spent over time. He then said that with that amount he thought I could afford new cabinets after all. I did not say again that I wouldn't consider it. My reasons for not thinking I wanted new cabinets were not solely based on cost. I had already told him why I wasn't planning on new cabinets, but I decided to let him show me a design that might make me reconsider. He took some measurements and soon thereafter he left saying he would get a proposal to me as soon as he could.

He did indeed send me a proposal. It divided the work into categories such as demolition, plumbing, electrical, painting. Included was an estimate of hours of labor with the rate and a budget for materials. The total figure for the kitchen alone was for almost my maximum remodeling figure. More than half of the amount was for cabinets and counter-tops. There was no mention of what kind or configuration of cabinets I would get for this amount of money. I had mentioned that though I knew granite counter-tops were in style, I didn't think they would be a good idea for us because we both have arthritis in our hands and drop things more than the average person. With our current laminate counters, often things don't break. With granite, I'm pretty sure I would be cleaning up glass and china shards pretty much daily. Nonetheless 'granite countertop budget' was one of the items on the proposal. But the proposal included was no drawing, no dimensions, no description of materials to be used other than the granite for the counter-top.

I have the proposal. It is a pdf file.  I would attach it to this review to illustrate my point if I could see a way to do so. I do not consider it to be a design. I certainly don't see how anyone could claim it is a full set of plans. Instead, It is a list estimating what it would cost for this company to remodel my kitchen.  It does not appear to take into consideration my stipulation that I needed to do this a little at a time in order to minimize the stress to my husband. The voucher for the big deal specifically states there is no obligation to use the company for construction. The proposal does not appear to include any work on the dining part of the room. I did not buy the big deal in order to get an estimate. I'm pretty sure there are contractors who offer free estimates. Considering the amount of time he spent, it is perhaps worth the $50 I paid, as it does give me an idea of how much this contractor would charge for certain services such as prepping and painting the room, although I interpreted it to mean those costs would only apply if I accepted the entire proposal.

 I can see no way in which it has the $250 value claimed in the Big Deal. This company has very high ratings on Angie's List. They may indeed do fine work. However I bought a promise of a custom kitchen design. I just don't think what was provided remotely qualifies as a design.

I can understand why a remodeling contractor would not be interested in a piecemeal project such as mine. I've had a fair amount of work done over the past few years. Some people are pretty good at dealing with grouchy old sick people. Some aren't. Some choose not to consider even trying. However, again, I stress that the big deal was for a design.

By contrast I paid $99 for a different Big Deal for custom deck design. I got not only a detailed design for the deck which was far more creative and practical than what I had envisioned, but also a design with dimensions for a garden arch and a sketch for the main backyard garden. This contractor did include, as a separate item, a proposal for his company to build the deck and arch he had designed. I could clearly see what I would be getting. Guess which contractor I hired.

I am amending this review after being contacted by Mr, Young. As I mentioned above, I think he is a sincere and hardworking contractor. He offered to  refund my money as I was not satisfied with the service he provided. He did so, and I appreciated that though it was not necessary. Were our circumstances different, I might consider working with him. As it is, and after consulting a couple of other contractors, I'm thinking even a minor kitchen remodel has too much potential to cause adverse health problems for my husband. So it will have to be one thing at a time or not at all. Again, that's why I want a design, so I know where I'm trying to go.

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"The first day Tim from 5 Star came out, he looked at the bathroom and stated he thought that the half wall at the entrance to the bathroom was already supposed to be taken down by my husband. My husband had already taken down the wall between the sink and the shower area, but the contract had stated 5 star would remove the other wall where the new door was supposed to go.
We pulled out a copy of the contract and showed it to Tim. He said ok and then proceeded with his work. A few days later the tile installer started with installing the tile in the shower and on the floor. He was very reliable, courteous, and went out of his way to make sure the shower tile was installed in a way we would be pleased with. Warren-[the tile installer], did a nice job overall, especially on the floor. There were a few things done on the shower we would have liked to be done a little differently, but in the end the shower and floor looked very nice. The problems started when the tile was finished.  5 Star expected us to do the dry wall at first. It did not state in the contract who would do the drywall. We explained that my husband did not have any drywall experience, and that he was not comfortable doing it. Chris who was one of the project managers, said he would send someone out to do it. A few days later Tim came to do the drywall. He did not look very happy about being there, and stated he had a
toothache and did not feel well. We left for a few hours, and returned to a very sloppy dry wall job. Several days later and a few phone calls later, Clinton came out to work on the drywall. He tore down some of the sloppy drywall that Tim had done. He finished the dry wall except for some sanding which my husband did. The drywall ended up being just fair, but a big improvement from the first day.
  The next problem was the shower door. I had explained to Keith, who is one of the brothers who own 5 star, that shower doors in stock at the local home improvement stores only came in a few standard sizes and ask which size I should buy. He stated to go ahead and buy the 44-48inch door and that they would built up the sides of the wall where the shower doors would be installed so that size would fit and we would not have to custom order a door. The conversation of course took place while they were building the frame for the new shower-before it was tiled.  Before Warren tiled the shower door entry site-we measured the opening and did not think the shower door we were told to buy would fit. We had Warren call Keith-with us near by, and ask if we should add some more lumber so the shower door we had would fit. Keith told Warren not to worry about it, but to go ahead and tile.
When we were ready to have the shower door installed, they sent Clinton out to do the job. He measured the opening again and stated the door we had would not fit and that we would have to custom order the door. Needless to say we were not happy. We returned the $300.00 door and had to pay approx. $950.00 for a custom order size. 
   The job wall finally completed a few weeks later. I never knew for sure when or if anyone from 5 star was coming unless I called them first. The whole project ended up taking approximately 8-10 weeks, which we felt was a long time for a small bathroom remodel. I felt they lacked organization skills.
   A few positive things I can say about them, is that other than Tim, they were always very courteous and polite, they listened to our complaints but just took too long to act on them. When we signed the contract, we agreed that my husband would do some of the work, but the contract was not clear enough about who would do what. We learned a lesson and know that if we sign a contract in the future, we need to make sure it is more specific and detailed.
  In the end James came out took a look at the bathroom before we paid. He was very polite and apologized for the problem with the shower door. He also took the time to listen to some of our other concerns, and ended up taking the price we had to pay for the custom shower door off the total bill. We felt this was fair and a nice gesture on his part.  To sum it up, I think 5 star would be fine to use for a small job that only took a day or two, but as nice as they were, I cannot recommend them for larger jobs, especially BR remodels. I would stick to a company that specializes in this area. The whole experience was a lot more stressful than it should have been and we would not use them again in the future.
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"We've received several years of great service and quality of work from Tony."

"It went extremely well.  The finished product is awesome.  Shawn has worked on many projects for me since 2009 including installing a new shower, putting in a French drain, repairing my deck and many repair jobs.  This project turned out beautifully and exceeded my expectations.  Shawn is very pleasant to deal with and goes out of his way to help with any problems you may have.  The people who work for him also do very good work.  He is very knowledgeable of all aspects of building and home repair and I would highly recommend him to anyone interested in repair or remodel."

"Great company to work with. Professional and great work quality"

"It went fantastically well, It did not take him long to find the problem and then solve it. He came in and look under the sink. Went under the house found the pipe shook it and said here is the problem. Hr removed a section of the pipe and found the stoppage removed it , repaired pipe and sink workes like new. Very knowledgeable and professional."

"There were at least two costly items that Brad repaired saving me the cost of buying the new window and a new toilet.  Lighting under the kitchen cabinets were repaired rather than totally replaced as other repairmen indicated (more sayings). Brad obviously believes in repairing if possible rather than buying a new product unless you wish to purchase a new item.

Brad arrives clean  and tidy.  He is on time unless  someone needs something that requires immediate attention and then he calls to let you know about the delay.  I am beginning to  think that there is little that he cannot do and do well.  At $30.00 per hour plus materials and his time if he must drive to get your materials,  he is at the top.  (I very seldom give reviews because I find it difficult  to find good and honest people.)

Oh yes, I have so  much confidence in him that I have left the house while he is alone.






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