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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"It took several weeks after my initial call to get the job done. There was a hurricane and Seth had a leg injury which caused some delay, and he was extremely busy. I bought this deal because I wanted my tv to hang on the wall without dangling wires. I was not alerted that I needed an electrician to have already installed an outlet. Because I was not told this, I didn't have one. As a result, the wires were showing. I asked what to do to make it look better and he suggested wire wrap from Home Depot. He didn't have any with him, so I ran to the local store to get some while he was there so he would have to install it, not me. It improved the appearance, however I would have had to do that myself if I hadn't lived close to a store."

"Mainline did an amazing job on a whole bathroom remodel. Will definitely use again when we continue our home remodeling project."

"Installer was prompt and professional."

"We have a 2nd story 832 sq ft house which had 2 wall A/C Units.  We were looking to upgrade to Central A/C.  Keys A/C went through every possible option, from converting half a closet to installing central a/c below the house and venting through the floor.  When it was all said and done the easiest (and only option that didn't involve loosing limited square footage) was Ductless A/C.  

Their quote was 75% of the closest competitor, and their professionalism exceeded everyone else as well.  After signing the contract and putting a deposit of 50% down for the units, they were here within a week to install.  They were here for 9 hours one day and returned the next day for 3 hours and the job was done -very efficiently - especially for the keys I must say!

They even took out the old AC Units and patched the hole in the wall (inside and out) for an extra charge - and did a great job!

I would recommend this company for everyone looking for AC in the Keys.



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"Did leave me a list of things the chimney needed, around $1000 worth. When I called another company to do the cap, I did not mention what was needed, and that installer said everything was fine. I don't know if Fireplace Doctor was extra vigilant or if they were looking for work. Overall, what I had them do was done timely and at the agreed price.
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"My a/c wasn't working - we just moved into a home that had been vacant for almost 2 years.  I received quotes to fix the problem close to $3,000.00 and doesn't include labor (it was the motor to our a/c, HOME DEPOT was one of the quotes we received.  I called Mr. Llanes, and he sent Wally.  They came as expected and cleaned the coils and replaced the motor for 1/3 of what home depot and the other guys were quoting me.   3 weeks later,  the heater wasn't working and I called Llanes again and Wally came to service the unit on the same day and problem was fixed.  I would highly recommend these guys over and over again!"

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