Get matched with top window repair pros in Enfield, IL

"We had 18 windows replaced in our home. Window shopping did a great job and our new windows are beautiful. From Glenn the owner, Brent who came to measure and recommended some modifications to our original plans, to our installers, Tom, Rick, and Chris, we found them all to be well trained and professional. We are very pleased with our experience working with Window Shopping."

Our number one priority is to serve our customers by anticipating their needs and exceeding their expectations. We do what it takes, every day, to make Hanson's Window and Construction, Inc., the best place for our family to serve yours.

"The repairman that came on site was very personable and sincere regarding what had to be done. he was also very professional in his manner."

I’m a hardworking person who doesn’t like to leave projects half finished or looking sloppy, I can be a bit of a perfectionist. I’ve always fixed and built almost everything I needed myself and I take pride in being self sufficient. I’ve been an electrician for a year and half now and before that I was fabricating aerators for private residences. I have a wife and two children, so I can handle the chaos of a whole house remodel even if you decide to alter any details halfway through.

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"David is excellent and very budget-conscious. In addition to the paint, which looks great, he spent at least 10 hours repairing damage caused by my flooring contractor (and somehow managed to make an entire houseful of badly damaged trim look nearly as good as new). All work was done professionally and at a very reasonable cost. Punchlist items were taken care of promptly.
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"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

"Not at all. Your agent could only get me a repair person next Wednesday and today is Friday. The agent did say they are not an emergency repair, but if an important appliance breaks you need it fixed ASAP. For example...this is the middle of a hot summer. If my A/C brakes and your service sets up a repair for a week from now....that means My family & I suffer for a week. I called back and said I need a repair for my dishwasher now. They said they would try to get an earlier appointment...then called back and said it wasn't possible. I guess I was doomed to eat out of paper plates and cups until next week. I called a local repairman and he came today and fixed it. It cost me $110 out of pocket...but it was fixed TODAY!!!!"

"Crew paid attention to the small details. Spent hours fixing the old flashing around a chimney. Top notch performance. Polite, efficient, and did a great job."

"A tree branch fell on an outbuilding knocking off a wood burning stove chimney and damaging the cedar shake roof.  Mike was able to come out the next morning after I called to assess the damage.  He promised to be back that afternoon to start the repairs and he kept that promise.  This impressed me a great deal as it was a 30 minute drive each way.  He patiently explained what they were doing each step of the repairs.  At one point he ran into some unforseen difficulty which ended up causing the repairs to take much longer than expected, but at no point did he consider any shortcuts.  He insisted on doing only the best work even though this was only an outbuilding and no one would be looking at it.  It was getting late in the day, but Mike insisted on completing the work as the weather forecast called for rain the next day. The repairs ended up taking up to sunset, but the forecast was correct as the next day it rained a lot.  Mike called me that day to make sure that there wasn't any leaks.  Agape is a great company They perform only excellent work and they stand by their work.  I wholeheartedly recommend them for any roofing needs..
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