Get matched with top central a/c service or repairers in Fowler, MI

"Appointment scheduling is less convenient because they only give you an appointment window of "morning" or "afternoon" unless you can book far enough out to be first job, which is why I rate lower for responsiveness, but the office staff are very polite and the service technician was professional. 
However, I cannot recommend this company. At best, the technician was unable to answer some of our basic questions about his work, and at worst, he was attempting to use scare tactics to pressure us into buying a new furnace. As an example, his first CO reading came back 4-5 ppm,  after which he warned that any reading above 9 ppm would force him to "shut it down." When we pressed him on the reasoning for this, he could not explain the supposed policy other than pulling out a chart that said as such. As far as I can tell, there doesn't appear to be any government ordinance that would require him to do so. Moreover, the 9 ppm limit is a bit odd because the United States Consumer Protection Bureau's guidelines state that "Most people will not experience any symptoms from prolonged exposure to CO levels of approximately 1 to 70 ppm..." I suppose that a reading of 9 ppm might just be indicative of problems like a cracked heat exchanger that might have the potential go get worse in the future, but our technician did not offer this explanation. In fact, when we asked him to take another reading, it came back 0-1 ppm. He could not offer any explanation for why the reading came back different. If the CO reader is subject to that much random error, the company should not claim to have a policy that forces technicians to "shut it down" at 9 ppm, unless it is designed to drive sales. Bottom line: it's a trust issue.
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"I am a new customer with Service Professor, Inc. as of May 2021. In each of three service calls for routine system checks of my HVAC, plumbing, and furnace systems, I couldn't have been more satisfied with the professionalism of the individual tradesmen or with the customer service communication provided by friendly and patient office staff. This review is being posted especially to praise the exceptional routine service call provided by John Courtney on 10/11/2021. John presented as being a good listener and one who genuinely enjoyed his work and serving others. For example, he listened carefully to my questions and responded with detailed information that I could understand easily. And, after I commented to John about my previous positive interactions with Service Professor, Inc. tradesmen and with customer service staff, John responded by stating he has worked in the heating and cooling trade for 12 years and felt very fortunate, as a newer employee, to be able to work for an organization such as Service Professor that places caring and quality customer service communication among its most important priorities. I hope my comments encourage anyone seeking HVAC, plumbing, or furnace routine service or repair work to not hesitate to contact Service Professor."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Travis Walton was wonderful. Such better service than the larger companies. His first aim was to repair if at all possible. We had a much larger company in last time and all they seemed interested in was replacing the whole unit. Finally, a person we can trust. Excellent work! Call me anytime. We really like this guy."

"Travis is a man of his word and I greatly appreciate that quality of character. He did all he said he would and then some and it was accomplished on time. I would recommend him to my friends or anyone who asked."

Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime once you see our quality work. We're passionate about delivering an exceptional experience. When you hire us, you're hiring a team of professionals who are trained and skilled to deliver lasting value to your home. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!

"the tech, Roger was really nice, very efficient and answered all my questions. I was very glad I went through with this service call. I almost didn't due to the rudeness of the woman that answered my initial call to the shop. I guess she was having a bad Monday at 9:00 a.m.! Don't let her chase you away if you call Hedlund! This was my best experience with a plumbing company yet (except for her) and I have had to have several pipes replaced over the years. Wish I would have called them the first time I needed a plumber!"

"Mr. VanAlstine came to check and tune up my central air conditioner. He was very prompt and called to tell me he was on the way. He was very professional and very thorough. He explained what he was doing, answered all my questions and made suggestions. I was extremely happy with him. I would give him an A+.
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"The customer service and repair was great."

Owner operated.