Get matched with top water heater installers and replacers in Frontenac, MN

"Derrick and Eric, did a terrific job, they replaced our water heater the same day that I Called. Derrick even replace a water shut off control that had been bothering us They are a couple of guys that really do a great job for their customers. They are really service oriented. They are my first and only call for my plumbing needs. A +++"

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"We had just moved into a new house and ran the dishwasher for the first time only to find water seeping out all over the hardwood floors!  We ran one more load just to be sure it was the dishwasher, which it was.  We called two companies for a quote.  I left a message with SOS, but they returned my call probably within 15 minutes.  The gal on the phone was extremely helpful.  She told me what it would cost for the service call and then explained the Angie's List discount, which I had already seen online.  Whereas the other company was scheduling a whole week out, she said they happened to have a serviceman, Cory, who was in a neighboring town and who was finishing his work route early that day, so he had one more opening.  He was at our house within 20 minutes.  He got on the floor and discovered right away that the drain hose was cracked and needed to be replaced.  We approved the repair and he had it up and running, including testing for leaks with the new hose installed, within an hour.  We ran another load tonight and there's no leaking.  Thank you, Cory!"

"I had an outlet put under my vanity in my master bath to accommodate a point to use hot water heater. I am very happy with the results. Walter’s resolved the issues requested."

"Mark is the best in the business, he replaced the water heater quickly, and was able to fix some other plumbing issues no problem. I will definitely call him again."

"He’s been here three or four times since then. He’s actually coming back at the end of January when we’re ready for the finishing. By January, he will be doing the plumbing on our laundry. It’s our first time to use him."

LICENSE: #CA 04880. MAY CONTACT THROUGH EMAIL. LOCALLY OWNED & FAMILY OPERATED.

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Wow...  Lot's of good and some bad here too.  First - I must say that I've never been involved with an extensive remodel before, so this was a big one for me.  Not having a lot of know-how with building things I hoped to rely on the contractor (GCM) for the oversight and expertise. 

I knew up front (after asking) whether they did the work or whether they used contractors - so, unlike other posts here, I knew what to expect - and this was fine with me - having contractors who specialize in a particular area is probably a good thing.  They could probably be more specific at the outset on this to avoid confusion though. 

As the other poster mentioned - the contractors were splitting their time with various projects - including a rather large commercial project with Pappa Johns.  This also didn't bother me - since I understand that they can't sit idle waiting for my paint to dry, tile grout to set, drywall mud to dry, etc.  This project did tend to drag on through the end of September - which seemed a bit long to me.

Part of the delay - and probably about $1000 added expense was my fault when I selected the most awful yellow paint for both main room and bathroom.  I had them repaint!  It was the best-spent money of the project!

The various contractors were both high and low points. 

Bad:

The people who sprayed the textured ceiling came unprepared - not enough tape to seal off the area - borrowed some duct tape from me, but damaged some painted areas removing it.

The wall that was installed to frame in the fireplace was so poorly done initially that I just about terminated the contract - nails sticking out whole sections of studs that were loose and uneven.

The sad part was that most of the quality control issues I had involved the GCM manager assigned to my project.  A nice fellow but not too concerned about quality.  This was unfortunate because it was what I really needed from them with my lack of experience in these things.

Good:

The tile contractor!! What a great job those guys did.  I had a natural stone tile selected for the shower - and they really worked h****** the placement of the tiles to ensure that they looked well.  It became the nicest part of the remodel.  Even the building inspector commented on how nice it looked!

The fireplace installer - The guy knew what he was doing - but they had already framed the wall for it without checking with him and he was forced to tear out the wall framing to install the fireplace - then GCM had to reframe the wall all over again.  The second reframing was the problem - the first guy who framed - and later came back to repair the reframing work, really knew his business.  That guy was quick and did quality work - as far as I could tell.  This took some skill on the part of contractors and GCM people because they had to work the venting around the main gas line along the outside wall - and gas lines running through the wall they were venting out of.  This left very little room to get the vent installed while avoiding gas lines in the wall and outside, and ensuring safe distance from privacy wall and sliding door.  They made it work and the fireplace looks wonderful and works great.

Finally - and most important, one of the owners, Ben, was terrific and was willing to bend over backwards to make sure I was satisfied with the end result.  This guy was very professional in handling every aspect of the project from the bid - which he was one of the few who came and gave me one, to satisfying my concerns and complaints.

Yes...I would consider using them again (perhaps not the project manager if I could avoid that), but they were up front about the cost - made allowances for multiple changes I requested (move the fireplace, recess the lighting, tile everything, and of course - that repainting issue I created).  With the exception of the textured ceiling sprayers, all the contractors were respectful and friendly and seemed to have a good knowledge of their craft.

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"The yearly service works out to be $50 a month. We've had two water heaters replaced through them because of a fault in them. They're usually very responsive. I like that I can request the service online. The only thing is, I wish that there was a better avenue for emergency services. If something doesn't work right away usually it takes a couple of days to get someone out and sometimes you can't wait two days without water."

"I had to have them back out and redo the tile. We've already replaced the nuts and bolts in the drawers that were falling out."