Get matched with top window a/c unit service or relocation pros in Gilbertville, MA

"Was honest and gave me proper info about my ac unit, allowing me to avoid paying for a service call that would not be able to do anything."

"Great !!!! Service tech was very pleasant and explained everything he needed to do. He was here for a half hour or so and did a wonderful job. I would definitely hire again."

"It went well. We will use his services again, if necessary."

"We contacted Stephen (who replied almost immediately to my voice mail) about removing several appliances (washer, dryer, fridge, computer monitor) as well as a couple of old doors and some concrete blocks.We had a tight time frame, because we were getting some new appliances the following week, but we wanted to be without the fridge for as little time as possible.  Stephen came out the same evening to give us a quote.  He was very nice to work with.  We were originally going to have the fridge brought downstairs to our laundry room to be a second fridge, and Stephen was willing to move it for us.  But he noticed that the doorway to the laundry room seemed small, and when we checked we found he was right - the fridge would not have fit!  So we asked him to just take it away.  We made an appointment for the following Tuesday afternoon at 1:00.  I had to change the time at the last minute due to another contractor (who was supposed to cap off the gas connection to the dryer) not showing up, but Stephen was completely flexible - he said he would come out the next morning.  He showed up exactly when he said he would, and it took him very little time to get everything on his truck.  He was quick, and left no mess.  We were very happy, and would gladly use him again."

"Florian is an absolute professional! The service was performed with care and cleanliness. Pricing is by far the most affordable, beating all quotes by at least $50. I definitely will use their services again. This is the type of service that all contractors should strive to achieve. Thanks again Florian, you are a class act!"

"Great competent service. Answered questions. Would hire again. Polite. Great price."

"Yes the work was done. The two guys that came put in 7 windows and two big bay windows in one day. They did not even taken a break. They cleaned up the small pieces of scrap. Then one week later they came back and put in two new doors with the same professionalism when they did my doors."

"I had a lot of additional cost. It ended up at $1500. They only cleaned three, for the big deal. And then, I had a thing that they put in to make sure that the air stays clean. They said I had a humidifier on my furnace and they said that it had to come off. And then, they said you can get a much better one and then they kind of disappeared and they didn't talk about it or really sit down and have a conversation with me. I'm not even sure why they had to take it off or what they did."

"Outstanding! The second time that I have depended upon Ambient. Naturally, while away taking care of aging parents, my wife reported the A/C was on the blink. Within just a few hours, Ray responded and got the A/C “back on track”. I returned home a few days later, Ray made it a point to come by on a Sunday....no extra charge!!!....to ensure that the A/C would make it a few days longer while he ordered parts. He and Zach......back a few days later....to complete an outstandingly efficient job of installation.....at what I believed to be a more than fair price!! Ray and Zach will go the extra mile....because they take pride in their work. And we, my family, could not be more pleased!! Thank you, gentlemen!"

"The owner and customer service manager were both very responsive to issues raised during the installation of the system. They did everything they could to make sure I was a satisfied customer. The reason I could not give they company A's in the areas of quality and professionalism was the number of issues that needed to be raise during the installation and items they did not check out prior to leaving after the installation.
This company was chosen to install the system was because their quote was the most feasible placement of the oil burner, oil tank, vent system, and hot water tank received. Their price was comparable to other quotes.
This new system was purchased using a zero interest loan sponsored by the local electrical utility. Work was started after a credit check was run and an initial deposit was paid for items not not covered by the loan. The lead installer was knowledgeable and made me comfortable as the work started. We reviewed the work that needed to be done and work commenced. A team of four people began the install.
The first "issue" arose when they began to connect the hot water tank using 1/2" copper pipe. The previous system was connected to the house with 3/4". When this was brought this to the attention of the lead installer he was quick to call the office and get the needed materials and the water system was attached as requested with 3/4" pipe.
During the process of connecting the new heating system to existing piping, one of the workers incorrectly connected two pipes together and cause a water leak which damaged some materials in storage shelves. The owner was quick to compensate for the damaged materials.
At the end of the second day of installation the system was checked out and the workers left.
Soon after the workers left we discovered there was no hot water. The new system had a locked water mixing valve above the hot water tank. It was set to 70 degrees. I could have called the company, but chose to look up how to unlock the mixing valve and adjust to supply hot water to the house. I was able to adjust the mixing valve which allowed the tank to supply hot water to the house.
The installed heating system was a two zone system. Later that first evening one set of rooms were getting cold while the other set of rooms were getting hot. Upon further examination I determined the thermostats were reversed. After switching the two thermostat connections at the oil burner the room temperatures returned to desired temperatures.
When the hot water tank was first pressurized no water leaks was observed, however, during the next few days, a number of leaking joints were identified. A different employee install the plumbing of the hot water tank. It took another employee to arrive and take apart and reconnect the connections to stop all the leaks. I was told that the pipes were not adequately tightened at the first install. To the company's credit response time to my report of leaks was fast.
Two bills were received from the company for parts and labor to fix the water tank leaks. I called the owner of the company and the charges were reversed.
A few days later I noticed the circulator pump to the hot water tank was running and the boiler temperature was low. The house was not calling for heat. After some research I found that the boiler control unit was not set for an indirect water heater. So as long as the house did not call for heat, the oil burner did not turn on to supply heat to the hot water storage tank. The position of a switch in the control unit needed to be changed. Once changed the burner turned on supplying heat to the hot water storage tank.
The exhaust for the oil burner is out the side of the house using a power vent system. A few days after the install, I realized that the venting fan was running for an extended period of time (approximately 11 minutes) after the oil burner shut off. After reading the manufacturer literature, manufacturer recommends the vent fan to run for a period of 3 to 5 minutes after the oil burner shuts off. The run time of the vent fan was reduced from 11 minutes down to the 3 to 5 minute period as the manufacture recommends.
The oil burner purchased included a control unit that can be adjusted to provide increased energy efficiency. This feature was discovered as part of reading the control unit manual to solve the water heater - oil burner problem (see above). The company left the system where the control unit did not provide any added efficiency. After experimenting with the efficiency setting, a "good" trade-off has been reached between oil burner responsiveness and the house need for heat.
A few weeks after the install, the fire department came out the inspect the system. The system failed the inspection. The oil burner exhaust flue was within 18"  of combustible materials. Board needed to be installed above the flue pipe where the wood  floor joists were withing the 18" of the flue pipe. The company was quick to respond to the situation.
I am extremely happy with the new heating system, power vent, and hot water storage tank. I would have preferred not to have raised the issues and work thru the problems I had to with the install and start-up of the system. It is important to me to be associated with a company that will work thru issues and problems to satisfy the customer.
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