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"Expert installation with the contractor choosing a great mini split unit which surpassed my expectations. Contractor showed respect for the property and left the job site clean and ordered. Would definitely hire the company again."

"Stephen was wonderful to work with from start to finish. He was prompt, responsive, and did an excellent job. We had had two estimates for the job, and although the price quoted was the same from both companies, Stephen distinguished himself by explaining that he would leave the area very tidy, whereas the other company had specified that the estimate did not include removal of the leaves, Stephen started the work at an unusually early hour, to accommodate our schedules that day. The area was difficult to access and severely sloped, and I'm not sure of how he accomplished all that he did, but when we returned home the area was transformed. He had removed all the debris, tree limbs, branches, leaves, soda cans, etc, which had been accumulating for sometime, raked the area and left it entirely clear and clean. He even suggested some plants that might thrive there. What had been in essence a junk yard, seemed to have become a potential conservation area! We were extremely pleased with the work, and would use Stephen again for other projects."

"I had an issue with my computer where it was opening lots of pop ups, ad bars, and windows with ads for games. I had tried several different programs to try to remove it with no luck. I finally decided to call North Alabama Technical Service to see if I he could help. I was expecting to set up a time for him to look at it but he connected to my computer immediately and within an hour had it fixed and running perfect again. Great service at a great price and I didn't even have to disconnect it and carry it somewhere! Would call again if I have another issue I can't resolve myself."

"Company did a good job last summer with 3 bay windows, so I called them back when the rest of the windows in the house needed to be replaced. On the initial visit, I told the rep that I wanted the same windows as last year. He quickly found the job order and picked up the details of the window make/model/etc without any need for me to reinvent the order. The company had the opportunity to try to upsell me, as I asked them about replacement of the skylight in the bathroom. Refreshingly, they declined to do so and told me that it would be much better to wait until we needed to get the roof re-done, and to do the window at that time. As before, the first guy clearly explained the process: guy 1 to take the order and measure the windows, later follow-up visit from guy 2 to remeasure all the windows carefully before ordering their construction, and then a couple of months later, a follow-up call from their HQ to schedule the install. He gave me an approximate window for this scheduling call. It was a pretty broad time-frame because there had been an unusually large number of people needing custom windows. As before, everything went off exactly as the rep indicated. The install team showed up within a half-hour of the estimated time, and installed 11 windows without taking a break. They removed every scrap of rubbish, vacuumed thoroughly, and left the place as clean as it was when they arrived."

"Very well, the tech was very polite, explained and showed me everything he was doing, took pictures inside the ducts to show before and after . Would definitely hire again."

"Everything was wonderful from start to finish. Norman and his staff were attentive and friendly throughout the whole process. We were given a quote and then took some time to get other quotes and secure financing. When we were finally ready to commit we let WTPI know and they had our furnace installed within a week! A few days later when the system needed to be balanced Norman was out that afternoon to get everything set up. He is very knowledgeable and made the whole process very comfortable and enjoyable. He explained everything very well and even invited us down to check things out every step of the way. I highly recommend WTPI for any job big or small. We will definitely use them again!"

"Provider called at about 8pm the night before to cancel a Monday appointment.  Granted, this was during a rough winter, but a little more advanced notice would have helped.
Seemed to do a nice, thorough job on the air ducts, however the deal was for a fixed number of supplies & returns.  I had fewer supplies, but more returns, so I was charged a surcharge for each additional return, even though they were shorter than most of my supplies.
Could have done a better job cleaning up dirt and dust that accumulated on my floors around the vents that had piled up during the vacuuming. 
Staff was very nice.
All and all pretty good though, would probably use again.  My vents were filthy and now they are not.
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"Service was performed as requested. Update of old electrical wiring was undertaken successfully so new lighting could be installed. I would use this client again.
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"Each member of the different crews that came to perform their speciality were very knowledgeable and professional. They worked efficiently and cleaned up after themselves each day. When I had any questions they were always able to answer me. We are very satisfied with our air conditioning and expect to have the same for the heating system. We are very pleased with our mini split system."

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They assigned different contractors to do the construction work. One of the contractors said that the job was too big and that they could not do it, which was fine. I respect that. The secretary stated that she would try to find other contractors to do the job. The owner came and walked through the house and we spoke about what needed to be done in the house. I did not feel confident in his contractor because he seemed that he did not know what he was doing. I wanted him to do one specific thing. The owner wanted to take down the whole wall. I just wanted to reopen a small section. I started to feel like they were pushing me. For those reasons I felt uncomfortable and did not go with them. The quote was detailed.

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