Get matched with top recovery service pros in Harrisburg, PA

"I was very concerned about a repair/restoration issue in my basement. Travis was kind enough to take the time to explain the whole repair process. He was knowledgeable, courteous, and skilled in bringing a resolution to the problem. i am very satisfied with the end result of his work. I will definitely recommend him and his associate's services to others."

"Dorrel Rhodes 118 West Main Street Mount Joy, PA 17552 May 23, 2025 Complete Disaster Services Attn: Management Team Dear Team at Complete Disaster Services, I am writing to express my sincere gratitude for the exceptional steam cleaning service you provided on Friday, May 23, 2025, at my residence located at 118 West Main Street in Mount Joy, PA. Your team’s professionalism, attention to detail, and dedication to delivering outstanding results exceeded my expectations. The carpets in my home had accumulated significant dirt and wear over time, and I was skeptical about how well they could be restored. However, after your thorough steam cleaning, I am amazed at how refreshed and clean they look! Not only did you remove years of embedded grime, but you also approached the job with efficiency and care, ensuring no damage was done to the fibers. Regards Dorrel Rhodes"

At Tri State Flood Inc, we specialize in comprehensive disaster restoration services. Our team is dedicated to safeguarding homes and businesses from the damaging effects of water, fires, mold and storms. Here’s what sets us apart:\n\nWater Removal and Storm Damage Restoration: When water wreaks havoc due to storms or other incidents, we’re here to help. Our 24/7 emergency response team swiftly tackles water extraction, drying, and structural repairs.\n\nComprehensive Services: Beyond mold and water remediation, we handle storm damage repairs, basement flood cleanup and fire restoration. \nChoose Tri State Flood Inc for reliable, efficient, and compassionate restoration services. We’re committed to restoring peace of mind and protecting your property.\n

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"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"I had a couple of strips of siding fall off the top of a 2nd story. The repairs were prompt and the siding is secure. The price was very reasonable."

"The friendly service, courtesy, and results were excellent!! I will definitely call on this firm again."

"However when they arrived, they told me that the package was not appropriate for me and I would need to pay $375. I declined and they gave me a check to cover the cost of the service."

"From start to finish, SI Restoration was professional and timely. They were such a gem to work with during a very tough time. Our home suffered water damage from a water leak in the kitchen to the basement. The team sent to my home (same day) was courteous, knowledgeable, and set up the drying equipment. They explained the process to me and answered all of my questions. They came back every day to monitor the moisture levels and made adjustments as necessary. I would highly recommend this company."

"I had used Don Bollinger at Palmyra Waterproofing Co. about 6 years earlier. He was the only person after a long line of plumbers and contracters who could find out why we got a river of water in our basement everytime it rained heavily. (The origional builder didn't seal around the PVC pipe that came thru the basement wall). I wondered if Don had X-ray vision because the pipe was covered with drywall when he checked our basement. Since he put in a drain system and sump pump we have never had any water in that area of our basement. 
When the latest basement water problem came up I called Don. I didn't have to wait long before he came over, reviewed the problem and we discussed the solution.  He sent me an estimate shortly after. He came to my house to do the estimate on July 28th and did the work on August 4th.
I can highly recommend this company.

Leesa Caputo"