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"They came out quickly, diagnosed the problem and are now ordering a part. Everyone has been amazing and listened to every word of my rambling nonsense. I have no idea how the heater works, or what things are called, but they listened and understood it all. I will definitely be calling them in the future."

"Very courteous, prompt, and professional. Would definitely recommend this company with no reservations."

My name is Zsombor Didek, and I’m the owner of Bird Dog Heating & Air, proudly serving Wilmington and the surrounding areas. As a young, driven technician with a fresh mindset in the HVAC trade, I bring a strong work ethic, attention to detail, and a commitment to doing things the right way—every time.

"Everything went well! They were able to install the new unit sooner than expected. The guys, Mike, Riley and Andrew were professional, friendly and very efficient. They cleaned up any debris and made sure I was satisfied with the work. Mike Russell is awesome too. I have used O'Brien Service Company for many years and I trust them completely. Thanks, O'Brien, for another outstanding job!"

"Mr. Ferrell worked with my husband over the phone to fix the problem. It was surprisingly fast and stress-free. To have the work done remotely in less than an hour was wonderful."

"The service was excellent. The owner as well as all the workers were polite, courteous, on time, friendly, explained what their doing, and responsive to our needs."

"I would highly recommend this business.  We had them come and restain the deck and at first just powerwash the house.  They scheduled the work right away.  After doing the pressure washing, there were some areas with paint chips under the soffit.  Mike offered to repaint those for free.  During this, they noticed areas of the soffit that were rotten, so we had them repair those areas of the wood.  They also fixed a few screens that were damaged during the pressure washing for free.  
Everything turned out great, and we are very happy we had this work done.  Mike and Crystal are very professional and easy to work with.  I will be having them do some more work on our house in the near future.
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Mr. Moorer found several parts that needed to be replaced in both units, and I was happy to pay for parts and labor to the tune of $1300 rather than buy an entire new unit. I was very pleased with Mr. Moorer's knowledge, work ethic, and professionalism. I have also placed my units on the annual maintenance program that they offer.

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"It went great. Nice guys and great service. They can do whatever you need"

"They did the work and it was fine, but they didn't get the price right. It was really frustrating to get them to give us the correct price. I am sure my husband will call them to fix the furnace if we had another problem. They did the service in October when we had the last hurricane and they had to replace the furnace and the air-conditioner. They did some deck work with it as some of that had to be replaced. They had to build the furnace and air-conditioner up to elevate the flooding issues. They did the metal work under the furnace to elevate it. And outside for the air-conditioning unit they built a wooden platform to put it up. They did a good job when they did the work. The state was giving a rebate if you got your paper work in, but you should have it from the energy efficiency unit. So it had to be broken down by the price of the furnace, what the specifications of the furnace were, the price of air-conditioning unit and specifications to make sure it met their qualifications for the rebate. We went there 3 times before they could get it figured out, and it was just frustrating. It wasn't the quality of the work; it was the paper work that was a problem. It is hard to comment on punctuality because everybody needed the help at the same time, it wasn't in the normal circumstances. The rebate was available only till the money was gone, so we had to go in and get our paper work in electronically and once everybody put that in, it deducted the money from the pool, so it lasted from a Thursday till the Tuesday. After Tuesday if I didn't have my paper work in I wouldn't get any money. It was kind of important why the paper was needed. We have used them before, but it was just an issue of the paper work this time."