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"I am a new customer with Service Professor, Inc. as of May 2021. In each of three service calls for routine system checks of my HVAC, plumbing, and furnace systems, I couldn't have been more satisfied with the professionalism of the individual tradesmen or with the customer service communication provided by friendly and patient office staff. This review is being posted especially to praise the exceptional routine service call provided by John Courtney on 10/11/2021. John presented as being a good listener and one who genuinely enjoyed his work and serving others. For example, he listened carefully to my questions and responded with detailed information that I could understand easily. And, after I commented to John about my previous positive interactions with Service Professor, Inc. tradesmen and with customer service staff, John responded by stating he has worked in the heating and cooling trade for 12 years and felt very fortunate, as a newer employee, to be able to work for an organization such as Service Professor that places caring and quality customer service communication among its most important priorities. I hope my comments encourage anyone seeking HVAC, plumbing, or furnace routine service or repair work to not hesitate to contact Service Professor."

"Hired JT to install central air into our home. He was very polite and professional throughout the installation. He took the time to explain the process completely. The install went flawlessly, the work area was cleaned up better than new. Any questions my wife had after the installation were answered promptly and professionally also. Highly recommended, will definitely use his company for any future projects."

over 6 years experience

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Travis Walton was wonderful. Such better service than the larger companies. His first aim was to repair if at all possible. We had a much larger company in last time and all they seemed interested in was replacing the whole unit. Finally, a person we can trust. Excellent work! Call me anytime. We really like this guy."

"I’ve been using this company since 2013 for all of my heating/cooling services. Excellent customer service & repairs."

"PROESSIONAL AND COURTEOUS SERVICE WITH HOMETOWN VALUES"

"One of our two 40 gallon gas water heaters went out. We requested a senior service technician to assess options for replacement: two smaller water heaters, one larger water heater, or hot water on demand. The technician was knowledgeable and gave us all the options, and we selected the single heater. They told us all the steps, let us know when the water and electricity were being turned off, and kept the house clean on a messy day. They discovered that our sump pump was malfunctioning and replaced that, too. We purchased our own kitchen faucet, and they installed it. Not an inexpensive set of repairs, but the team was very responsive and professional."

"It all went well.   Very pleased with the service and the overall cost.
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"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"