Get matched with top central a/c service or repairers in Issue, MD

"By far the most professional and customer friendly company I found after an exhaustive search to replace a single zone high wall ductless system. They responded without delay and were able to perform the work the next day. The Service representative who did the survey for a quote (Nick) was very knowledgeable, understood what I was looking for and provided a quote accordingly. I felt he was looking after my best interests instead of selling me something I did not need or want. The installation team (Dara and Charlie) were on time, customer friendly and did excellent work. I am now a big fan of this company due to their excellent customer interaction and quality work. Job well done."

"SALES MEN TOTALLY AND COMPLETLY EXPLAINED EVERYTHNG & ANSWERED ALL QUESTONS. ALL WERE ON TIME ALL 10 DAYS, VERY POLITE. SUPERVISOR KEPT ME INFORMED EVERY STEP OF THE WAY. VERY MUCH APPREICATED. CLEANED UP AFTER EVERYDAY,. EXCELLENT WOULD GIVE THEM 10 STARS IF I COULD. GREAT COMPANY. THEY ALWAYS CHECKED TO BE SURE SUBCONTRACTORS WORK WAS SUPERIOR & DONE CORRECT. THANK YOU TO ALL WHO WORKED ON MY LARGE PROJECT. MRS. L INSUTALED TWO CENTRAL AC/HEAT SYSTEMS. AND ALL THE DUCK WORK."

"I have had a service contract with McCrea Heating and Cooling since I purchased my condo unit new 7 1/2 years ago which included 2 maintenance visits a year. My current contract expired yesterday so I called to renew my service contract and upgrade from "Bronze" to "Silver." The representative took my charge card information over the phone. I asked if the contract was in effect as of today. They said "yes." Then I tried to schedule a service call (my unit was serviced a little over a month ago and now the condo wasn't cooling.) I was told then that the Silver Contract would NOT be in effect after all. The difference in price between Bronze and Silver is the cost of a diagnostic visit so they were getting the money one way or another. My long time history with the company did not persuade them to honor the contract I had just paid for. They wanted to charge me $98 to have my problem diagnosed under the Bronze contract that I pointed out was already expired. I was told the representative "misspoke" and should have told me they would have to send out someone to determine whether the furnace they have been maintaining for the past 7 years (with the most recent service call just a month ago) would "qualify" for the Silver plan. So, I cancelled the order for the Silver Plan. I called another company who came out for $30 and determined the problem was a clogged condensation drain. This drain was supposed to have been "blown out" when the regular maintenance was done by McCrea just a month ago, but obviously was not. The water was backed up in the drain pipe and filled the pan under the furnace/AC unit which turned off the AC. Now that everything is working again, I am seeking a different maintenance service plan provider. McCrea has competitive service contract prices, but if they have no customer loyalty, and the maintenance work is not done properly, maybe it's a question of "you get what you pay for.""

"Service repairman was courtesy, and knowledgeable."

"The process went smooth, and the Technicians started on it the moment they arrived. I called Mr. Su'Coy and explained the situation he immediately set up an appointment with me to get the necessary repairs made. Mr. Su'Coy sent the first technician out to investigate the issue with the AC leaking and followed up with 2 young technicians to complete the job. The technicians that came out for the inspection and the 2 young technicians were on point with being on the schedule set. They were respectful to me and did the task that they came for expeditiously and so quiet I almost forgot they were still in the house. This is a well ran company and I would recommend them to anyone in need of the service they provide. The AC is working great and the Repairs were made for a very reasonable price. Thanks again for the service Su'Coy Heating, AC, and Duck Cleaning."

"It went well. We will use his services again, if necessary."

"They're actually quite good. They're not the cheapest. It's a family-owned business and I believe it was the daughter who assisted me on that evening and while my car was being worked on, she actually drove me to the mall so that my daughter and I could shop while my car was being repaired and that's why I say the service is excellent. This was my first experience with them."

"The Technician was very professional,competent and responsive.
The company shows business hours 24/7. However, the customer support of the company after regular business hours is managed by a third party "answering service" who then relays customers' requests/ orders to the company's point of contact. I found it a little cumbersome to coordinate call through the third party answering service and there was an unnecessary lapse of conveying my request on time. However, for the most part, my experience with the company's direct customer support was without follies.
Being a small to medium size business, I wouldn't hold any experience as negative against the company. However, it will be better if they could manage their own calls answering service so that the orders can be processed within a reasonable timeline, specially for emergency services (e.g., no heating during freezing winter).
On my request, the technician gave me an informal pricing estimate for the replacement of the system which I needed.
At this time, they are within my top two prospective contractors for the final project of replacing the HVAC system.
I would strongly recommend them to other consumers looking for reliable, competitively priced, skilled professional company when considering heating/ cooling work.
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"Very good service.  Boris is professional.  Car arrived on time and was clean. 
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"I dealt directly with Mr. Kurt Randall. What a class act. He and his call center/staff are just amazing people and understand the definition of GOOD customer service and complimented that with solid work. He expedited the whole process which helped reduce the stress from an already very stressful environment. Very professional, informative, and prices were fair but I didn't feel ripped of given the urgency and the excellent service and work delivered."