
Serving Jacksboro, TN and surrounding areas
Approved
In business since 2009
Warranties offered
Small jobs welcome
"Technician called to let me know he was on his way and arrived right on schedule. He was friendly and polite. He removed the old sink, faucet and disposal in a timely manner. When he started to install the new sink, he informed me that he would need to run to Home Depot to purchase a new blade for his saw and some plumbing materials. He left and was gone for almost an hour, which of course, was included in the time I was paying for. When he returned, he took another 2 1/2 hours to install the new sink, faucet and disposal. I thought for a professional it took a little long, but it was exactly the maximum time I was told when I scheduled the service. A few hours after the tech left, I noticed the faucet was loose. I used the garbage disposal and dirty was shot out the other side of the sink. A few days later, I called Mr. Handyman back and spoke with Shelly. She was very apologetic and scheduled the tech to come back out and take a look. When the tech arrived, he seemed upset that he had to come back. He looked at the sink and came out to tell me that he could not see anything wrong with the disposal and couldn't recreate the problem I was having. He did say he forgot to tighten the faucet down and needed to grab his tools from the truck to fix that. While he was at his truck, I got the disposal to shoot the dirty water out the other sink and showed him again when he returned. He seemed even more frustrated that there actually was a problem. He spent the next hour trying to figure out why it was doing this. He said maybe I had clogged the drain pipe with grease, which I told him was not the problem. He took the pipe off and looked at it and it was in fact clean. He told me he couldn't figure out what was wrong and the owner was going to hire a plumber to come out and look at it. The owner called me to get my permission to have the plumber call me to set up the appointment. The owner was very nice and helpful. The plumber, not Mr. Handyman, came out and within 2 minutes knew exactly what the problem was. The problem was fixed. I will not use Mr. Handyman again. Their prices are extremely high and I don't have confidence in their technicians.
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