Get matched with top window a/c unit service or relocation pros in Kenmore, WA

"I requested service online the night before and they called me around 9 a.m. the next morning to schedule the job for that same day (between 10-1). They then called about 15 minutes later and asked if they could show up early around 9:30). Great punctuality! The tech, Elliot, did a superb job. He explained everything to me in very thorough detail and checked and rechecked the system after every adjustment he made. My AC unit wasn't plugged into my furnace correctly and was only getting about half the volume of air needed. He fixed that as part of the maintenance cost. I needed a new air filter badly, and so I bought one from him. It was marked up 2-4x the cost of an equivalent one online. He also found a capacitor that was on the boundary of being within suitable voltage. He told me it would probably last another year if I was going to have maintenance again next year, but I had him go ahead and replace it for about $175. Maintenance fee was $199. All together a little shy of $500. It felt a little high, but he spent 3 hours at my house. I appreciate him taking his time on the job and being thorough."

"It could not have gone better. My van passed the emissions test with flying colors, and I know how long I have before other things need to be done and approximate cost of services."

"Not smoothly. We selected Blue Flame because they were cheaper than Greenwood Heating & Air, and they could do the work immediately, while Greenwood had a waitlist several weeks long (should have been a clue). If I had to summarize the experience I would say communication was poor, requiring me to project manage the replacement more than I wanted to. Half the time you tried to call the office, they wouldn't pick up and you were passed onto an answering service who would ask you a list of generic questions like "Where did you hear about Blue Flame" and "Are you interested in purchasing a system?"... I've already purchased a system that I'm trying to finish having installed!!! The actual instillation took longer than they predicted, and while I appreciated the workers staying late into the night to work on the project, they didn't come prepared with all the equipment to do the work. They needed to borrow my extension cord because they didn't have one, and ended up plugging into the outlet in our backyard without asking, leaving our yard gate wide open. Fortunately our dog didn't escape before the open gate was noticed several hours later. They also helped themselves to items from our garage without asking, like our broom to sweep up their trash and debris. Lastly, and possibly most serious, the workers who were installing the system in our house were constantly pulling down their Covid masks when they thought we weren't around, and would scramble to pull them back up when they saw us. Bottom line, I probably got a good price on the unit and work, but it's not a very polished or professional company, so fingers crossed that everything was installed properly and will work for years to come."

"Excellent service from start to finish. John, Isaak and Nate have always provided great solutions at a fair price. They were able to accommodate our quick time frame and made sure every detail was in order and explained fully at final trim! We are happy to call them “our” HVAC guys! Would recommend them highly to anyone!"

"This review is long overdue in my praise of Washington Energy Services for their customer service, pricing and workmanship ! My first interaction was in 1999 when they installed windows throughout my house. They are still in excellent condition. I might note I called them over 20 years later to inquire on how I could repair a broken slider and they sent someone right out, charging a very nominal amount to repair it. In 2020, I needed to replace my hot water tank, and the extremely knowledgeable Christy presented several options, answering my many questions. I settled on one with a booster that seemed to best fit my needs. Finally, in December 2023, I purchased a new gas furnace from WES. I had a minor issue with a fan switch and they responded quickly to rectify the situation. Within the past two months, I seemed to be having an issue with my thermostat (something they had not installed), and the manager, Greg, came out twice with his crew to explore the problem. Today they installed a new thermostat FREE OF CHARGE! Their excellent response and customer service is beyond any company I have hired. And I particularly love that they are family owned and have been around for decades. Their employees seem to be there for the long haul, which speaks highly of the owner. I refer all my friends and family and I won't go anywhere else for services that they offer. Many thanks to the staff I have interacted with over the past 25 years!"

"I got an excellent service from HSR Furnace and Air Conditioning Services. I called them for a simple AC maintenance check and they were very thorough. The technician checked everything from the AC unit all the way to the furnace and he was so reassuring. I must say, it was quite nice dealing with them on the phone and in person. I will continue using their service. Thank you for getting the AC On in such a timely matter."

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We are repeat customers and have worked with Overlake Heating & Air Conditioning for regular annual furnace inspections and a duct cleaning. We have been pleased every time and this time was no different.

I met with Rob on Monday (3/9). He was responsive and gave helpful information about the options available for air conditioner units and the process for getting one installed. He got us an installation appointment for the very next day.

The installers arrived at the promised time the next day and worked diligently for about 6.5 hours, into the early evening. They were positive, friendly, and patient about answering our questions. Their workmanship was high quality and they explained what would happen on day two of the installation. Before leaving they thoroughly cleaned the garage where they were working.

The second day of installation was today (3/13). An electrician (Linder Electric) and an Overlake service technician came out to finish the installation. We weren't here when they performed the work, but again the end results all looked clean, nice, and organized.

The Overlake scheduler and office staff are excellent about communicating updates. We appreciate the responsiveness, reliability, expertise, and professionalism of all of the Overlake staff and definitely recommend them.

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"Scheduling was easy enough, but office contact did not seem all that knowledgeable. Technician arrived within agreed upon service window. Similar to others' experiences, base duct cleaning went well enough, but felt uncomfortable when they tried to upsell me to a 'deep clean' of my furnace."

"1st Response went over and above on service and customer satisfaction. The owner came to my home at 7:30 pm to check on our failing AC unit. He offered to bring a portable unit from his office to use until he could replace the unit. Crew came on Saturday, showed up on time with all necessary materials and installed unit and saved us from a hot 90 degree day with a cool house. When highly recommend them."

"Jim was always professional and did exactly what I wanted him to do.  He was very good about communicating with me and kept me informed of the status of my projects.  I would definitely use his services again.  Highly recommended.
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