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"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"Cody, with Mr. Plumber, did the job quickly and efficiently. He located the broken pipes and cleared the clog so the sink would drain."

"Wayne arrived on time and was friendly and professional. Our capacitor was dead and so he installed a temporary to see if that was the only problem. Unfortunately it wasn't. All the freon had leaked out over the winter. Wayne added a small amount at no cost to us so he could determine where the leak was located and then presented me with all my options from simply replacing the capacitor and freon (not reccommended as the current price of freon is high and it could all leak out again quickly) to replacing the a/c system. Since our a/c is 16 years old it is time for a new  more efficient system. He wrote me up a reasonable estimate and we will probably go with Dayco after getting 2 more estimates for comparison's sake. Wayne was at my home for over an hour and took plenty of time to explain everything to me. I was charged the agreed upon price for the service call which will be deducted from the cost of the new unit if we use Dayco. All in all a positive experience.


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"Robert was on time, very professional, provided clear communication and was very service-oriented. He was hindered from camera location finding equipment that didn't seem to work and a 100-ft camera cord that didn't extend to the street, so we never confirmed if there was a problem or not. As such, the only way they would guarantee the work performed today, was if I purchased one of their tiered repair packages for $3,000 - $10,000 additional and definite excavation work to add a new blowout pipe. While no blockage or obstacle was found, Robert was able to release the pressure and we have full drainage as of now. Really appreciate the immediacy of solving the immediate problem right away! Unfortunately, I'm a bit concerned the core issue wasn't identified or resolved, so the likelihood of a recurrence seems higher than desired, but I remain hopeful. Robert very politely concurred and clearly explained he wasn't able to do anything additional without further purchase. Fingers crossed and here's to having good luck!"

"I’ve known Jimmy for most of my life! He’s a hard worker and always goes above and beyond when doing a job. Jimmy has helped my family out several times since I’ve moved back home. He’s worked in this industry for such a long time and knows plumbing systems very well. Anytime I call him, he comes by within the next few days and always gives me a great price. Jimmy Head is my first phone call any time something goes wrong in my house! Jimmy is a family man and would give the shirt off of his back for anyone that needs it. I’ll never use anyone else when we have plumbing issues!"

"They came out promptly and diagnosed my problem. It was not in the gas line so they didnâ t need to do any work. Very professional."

"they were totally professional throughout the process, and completed the job. Jeff Currie and his assistance expertly asses the low water pressure, drain, replaced the faulty item without delay. Job well done!"

"Initially the primary source could not be found; the line is 300 feet. I had to bring in a separate “leak detective”, yes a specialty leak detection business. Estes returned in very short order and repaired the leak. Professional, knowledgeable, personable, responsive."

Copper Knight Plumbing is a small, family owned, licensed and insured full service residential and commercial plumbing company. We are faith driven and operated by a licensed master plumber. Our goal is to provide great quality work at a great price. We look forward to hearing from you! \n

"New water service and sink repair it went excellent. Work was done quickly and efficiently at an excellent price"