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Virginia License Master Plumber. 40 Years experience in residential, commercial, and industrial plumbing/pipefitting.\n

"The repair to the shutoff valve was straight forward and was done quickly and professionally.  The bathtub repair was more involved beacuse they had to cut into the plywood floor from the basement access panel and then remove the drainage pipe which was cracked. They made the repair and there have been no further problems. Techniction was friendly, explained what needed to be done and went over the pricing before starting work. They have standard charges for each type of service which appear a little on high side but the price is the price no matter what it takes so if it is very quick you may feel overpriced but if they take a lot longer you don't pay more. 
I previously had purchased their Diamond Service which insured same day response and a discount on services which was applied in this case.  They also do annual free inspections as part of this service.
Overall a very positive experience
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"I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most."

"I called Rescue1 based on Angie's List reviews and was not disappointed.  Il left the repair cost box blank because everyone's needs will vary, based on the job, complications, etc.  I did call two other plumbers for estimates, and Larry's estimate was extremely competitive.  Larry listened to my description of the small rust marks around and on my water heater, and agreed that it probably needed to be replaced.  I'm happy that he is tech-savvy -- the night before the repair, I thought I had a major problem, and texted him with the question.  He responded ASAP to my question -- problem solved!  He and his assistant showed up on time, used the little booties religiously, and got right to work.  He was attentive to my concerns about the placement of the drain pan and heater itself.  He even made a proactive fix to a drain pipe because he didn't like its potential for leaking. Larry answered all my questions, educated me about how to keep the water heater running well, and had a great can-do attitude.  I will definitely use Recsue1 for my future plumbing/gas work.
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"I didn't have work done, but I called to find out about getting an inspection for mold in my house based on a previous leak. I told the person that I wanted to see if they would be able to better a previous quote from another company. I was told I could pay $325 for a mold test or I could have them come out for a $95 service call for them to assess the area and that would come off the total of the estimate if I have the work done. They didn't seem very eager to help and were not overly friendly. Maybe I'm just looking for some better customer service."

"Choice was fast, efficient, and kept me posted on the progress of the claim. Although the water leak issue was discovered on a Friday, they had a plumber there to investigate by Saturday morning. When it was determined that the 20+ year old heater needed to be replaced, the replacement ordered, on-site, and installed by Wednesday morning. I am glad that we opted for the Choice Ultimate plan as other than the initial $65 service fee, all but one $50 ancillary expense was covered."

"First, I would like to say that Wilson Delgado was a delight to deal with--good-natured, patient, positive, and accommodating. He obviously takes great pride and care in his work. In this case, he didn't know what he was getting into--this was his first experience repairing a futon frame (an old one at that). The job required disassembling the frame in order to transport the base to his shop. This was not an easy repair. The main supporting cross piece had cracked, and it required creative thinking to devise a solution for repairing and reinforcing the broken piece. He spent a lot of time on this job--including spending extra time to reinforce the other end, which he discovered was cracked as well. He also went to the trouble to try to locate a replacement washer. He and his assistant delivered the frame (for consultation, pick-up, and delivery, he accommodated our work schedules and came in the evening). It took all four of us to figure out how to reassemble the frame, a rather frustrating experience, but Wilson and his assistant both remained calm and we did it! 
I should add that this was an Angie's List Big Deal ($99 for $200 worth of furniture restoration, repair, or refinishing), which turned out to be well worth the price--certainly a better deal for us than it was for Wilson. But despite the fact that it took him more time than expected, he did not ask for more money, which was very generous. We paid an additional $60 for pick-up and delivery of the futon frame.
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"Ferguson Home Improvements did a fantastic job.  All the work that needed to get done, was finished beyond my expectations.  The workers were very friendly.  The job took a little longer that expected, but Ferguson Home Improvements were not at fault, the weather played a major factor with the deck stain and door installation.  At the time the work was getting done, we received a lot of rain and storms.  All in all, I would highly recommend Ferguson Home Improvements. 
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Bud Hypes Plumbing & Sewer Service offers residential and commercial plumbing through WV and Virginia. Our services include plumbing, gas line, back-flow prevention, well pumps, and special services. We have over 40 years experience. We are licensed, bonded and insured. Call us today to schedule an appointment.

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."