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"I didnt´t quite do what they were supposed to"

"I called Don to fix a leaking water line from a previous fridge that had been taken out that had an ice/water maker. Don came to my appt exactly on time and he was efficient and quick for the repair. No talking on cell phone re private calls etc. It ended up being a less involved repair than originally anticipated and he did not try to upsell me or do more complicated work than was necessary so the final cost came in a bit under original phone quote which was very nice. This is an new home for me and there was another concern that came up last night that Don could not stay for to complete bc he had another appt after me to be on time for (great reliability for all his customers!) but he did take the time to explain what was needed for that future appt which was courteous. Also I am a single woman and felt completely safe having Don in my home. In an additional plus, he was friendly to my dog who I only had to put away bc heâ s a wild boy and very nosy but Don seemed that he would be comfortable around a calm dog. I would absolutely hire Don again."

"I have used 3-16 Plumbing more than once and I have been impressed with their communication, professionalism, reliability and attention to detail from the beginning to the end of my projects. Returning to them was an easy decision. They made everything smooth and stress-free again! I truly appreciate their commitment to providing excellent work. I highly recommend them to anyone looking for dependable and exceptional customer service. "

"Jordan our technician was always prompt and answered all of our questions. Working alone and taking no breaks he quickly corrected the problem restoring our HVAC. Jordan is an example of good work ethics and Customer Service. The Office Staff were extremely helful in setting up the appointment."

"Great company, amazing customer service was able to come and complete work same day!!!!"

"Matt and Jason came out and evaluated my situation. Matt explained what was going on with my water softener and explained what needed to be done. He worked with me and I got a pretty good deal and had the system replaced at a very reasonable cost. They came out and had the job done in about 2 hours. They were thorough, friendly and professional. I will do business with Vegas Valley Plumbing again when I need Plumbing work done."

"Jorge was able to do the job efficiently. He showed on time and very courteous. I’m very satisfied with the outcome of my plumbing repair. Good job Jorge!!!"

"ok"

"Day before Christmas, he come right out, very persistent in finding the problem until it was resolved. I am very happy with his work!"

"I want to express my deep frustration with the experience we had with Goettl. In 2021, we purchased a new hot water heater from them, only for it to fail just three years later—necessitating a complete replacement. While the unit was covered under a six-year parts warranty, When we contacted them to arrange the replacement, they quoted us the full price we had initially paid for the installation of the original unit, despite the warranty coverage. Their justification? “Prices have gone up.” To add to the frustration, we discovered the manufacturer date on the original system was 2019, meaning it had been sitting on the shelf for two years prior to installation. Preston, one of their representatives, admitted this should never have happened and apologized. Yet no effort was made to resolve the issue or offer any meaningful resolution—we had to push for action ourselves. Given their marketing claims, I expected Goettl to prioritize doing the right thing. They did not!"