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"He was responsive, knowledgeable, and worked fast. He let me know of any issues he saw and how to maintain my new water heater"

"Contacted Hope Plumbing on a Monday morning and they were able to provide the estimate and installation the same day. Ryan was friendly and professional. Our water heater was under warranty so he was able to pick up a replacement using the authorization code from the water heater company. GmWe are glad to have hot water again!"

"Alex did a fine job removing and installing a hot water heater. I like his demeanor."

"The installation of my water heater was efficient and fast. Financing was easy also. Technician was knowledgeable and punctual. Very easy and respectful company to deal with."

"Called them to access my issue. It turned out only needed to replace the toilet tank flapper. The lowest level of service that allowed waiver of $49 visit fee was $207+ tax. Even with 10% senior discount it would be more than me paying the $49 house call fee plus the $98 to replace the just flapper. Technician called manager to get permission to waive $49 but manager declined. I feel manager was being obstinate and less than customer centric especially in light that I have been a customer over 20 years. I will use them again. They should have an ala carte pricing for individual pieces rather than tiered pre-priced service cost that includes service a customer may or may not need."

"THE TWO MEN WHO PUT THE WATER HEATER IN WERE VERY GOOD AND DID A GOOD JOB OF CLEANING UP. THEY WERE FAST AND DID NOT TAKE THEIR TIME THEY WERE ALWAYS DOING SOMETHING, NOT STANDING AROUND."

"I call Hater Heater Express based on previous reviews. Jeremy Williams took my call and after I explained that I needed to replace my 18 year old water heater, he asked what time of the day would be best to come out and take care of my replacement. He explained that he liked to provide same day service and any hours I would be available would work for him. We agreed to meet at my house at 3:30pm and he estimated that the time to replace my water heater with a new one would take about an hour. He also provided an all-inclusive price to remove and haul away the old water heater, install a new unit. In short, Jeremy arrived on time, completed the install in under an hour and charged my as per his original quote. I highly recommend Water Heater Express of Lafayette."

"The technician Ben was courteous and prompt, and quickly completed the annual maintenance on my heat pump system. He was thorough and professional, pointing out potential issues to keep an eye on. I've always appreciated the terrific service from Star and will always use them for my heating and cooling needs."

"The job was clean, timely, and efficient.  I was glad to find a local small business to send the work to.  I would recommend them again for sure.  My only regret is that we waited 5 years to call them!  I can't believe how much difference having a water softner makes!  
I also have to say that I had had several estimates done the year before and their cost was right in the middle or on less expensive end of all the estimates - not so cheap that you wondered about the quality of the work that would be done or the quality of the softner that would be installed, but not so expensive that you thought you were getting taken advantage of.  The price was exactly right where I was hoping it would be.
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"Very professional and knowledgeable. Reinstalled water softener and water heater after new floors were installed. High pressure water softener drain line leaked and they were able to replace it successfully. I would recommend them and will hire them again if I need a plumber."